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#1 Identifying job-fit candidates based on job roles
You can create customized ServiceNow assessments for any given job role. Using this feature, you can choose questions from different skill types, including functional, technical, and soft skills. For example, with our customized ServiceNow test, you can evaluate candidates’ knowledge of Scripted Web Service, Service Catalog, Workflow, REST web service, and Communication Skills and assess the best individuals for the job.
#2 Skill-gap analysis of your employees
iMocha allows you to measure employees' skill competency through ServiceNow training assessments. It determines the existing skill level and identifies the areas for growth. It also measures the knowledge and impact of the training and traces individual employees’ progress. For example, you can use our ServiceNow training assessments to identify knowledge about Update Sets, Processor, and other skills and perform a skill gap analysis.
We provide different types of ServiceNow assessments to help you evaluate candidates' specific skills. These questions are created by Subject Matter Experts (SMEs) based on their knowledge and expertise. For example, only ServiceNow specialists will create questions about System Properties or UI Script based on the difficulty level of easy, medium, and hard.
You can - choose which questions to include in the ServiceNow test or ask us to create customized ServiceNow assessments according to your requirements.
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We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.
iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.
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We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.
Read Case Study
iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.
Read Case Study
With iMocha’s AI-powered Skills Assessment, L’Oréal is making smarter, data-driven hiring and upskilling decisions—ensuring their teams stay ahead in the ever-evolving beauty industry.
iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.
iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.
We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.
We can customize this ServiceNow test to suit your needs. Our SMEs will refer to the job description and customize the ServiceNow assessments based on the required skills needed. Some include Transform Maps, REST web service, etc. Likewise, you can choose the difficulty level to assess candidates of different experience levels.
Here are some common interview questions asked for the ServiceNow specialist role:
• What do you mean by the term “Application” in ServiceNow?
• How will you hide/show a field using client script?
• How to enable or disable an application?
• How do you troubleshoot issues with ServiceNow?
• How do you handle stakeholder communication and management in ServiceNow projects?
• What do you mean by coalescing?
• What is the difference between UI policy and data policy?
• How can you cancel a form submission through client script?
• What do you mean by data lookup and record matching?
Some of the required skillset are:
Technical Skills:
• Deep understanding of the ServiceNow platform
• Knowledge of ITIL processes
• Extensive knowledge of JavaScript
• Familiarity with UI, SQL, HTML and CSS
• Knowledge of XML and structural programming concepts
Soft Skills:
• Advanced problem-solving ability
• Excellent communication and presentation skills
• Organization and time management skills
A ServiceNow specialist is a technical professional who has expertise in using the ServiceNow platform to design, implement, and support business processes and IT service management (ITSM) processes. Some of the specific roles and responsibilities of a ServiceNow specialist may include:
• Creating custom modules, workflows, and integrations
• Identifying the root cause of problems and implementing solution
• Developing and maintaining documentation for the ServiceNow platform
• Gathering requirements, designing solutions, and testing and deploying new features
According to data from Glassdoor, the average salary for a ServiceNow specialist in the United States is around $77,000 per year. However, salaries can range from around $50,000 to $110,000 per year or more.
