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Trade Finance Management Skills Test

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Transdisciplinary Thinking Skills Test

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Treasury Management Skills Test

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Wealth Planning Administration Skills Test

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Spring Security Skills Test

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Animation Skills Test

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Wireless Security Skills Test

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Radio Frequency Skills Test

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Negative Payment Balancing Skills Test

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Agility Skills Test

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Macro Economics Environment Skills Test

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Market Trends Skills Test

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MIS & Reporting Skills Test

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Treasury Financial Modelling & Analysis Test

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Succession Planning Skills Test

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Branch Management Skills Test

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Data Collection Skills Test

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Exalead Skills Test

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TVC (Technia Value Component) Skills Test

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OT (Operational Technology) Skills Test

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Recovery Strategy Development Skills Test

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Operational Risk Mitigation Skills Test

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Financial Project Management Skills Test

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FPGA Design & Development Test

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Hardware Description Languages & Programming Test

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High-Level Synthesis (HLS) Skills Test

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Vendor Governance Skills Test

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Azure Virtual Desktop Skills Test

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VMware Tanzu Skills Test

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Zabbix Skills Test

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Risk & Control Self-Assessment (RCSA) Test

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Incident Management Skills Test

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Vendor Risk Management Skills Test

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EdgeAI Skills Test

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Google BigQuery ML Skills Test

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Price FX Skills Test

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PROS (Smart CPQ) Skills Test

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Responsive Framework Skills Test

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Client Portfolio Management Test

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Service Tax Compliance Skills Test

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Tests to Measure and Assess All Customer Service Skills

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SAP CRM Test (Customer Relationship Management)

Candidates
Assessed:
12534
Organizations Served:
126
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Customer Service Aptitude Test

Candidates
Assessed:
11984
Organizations Served:
135
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Customer Success Analyst

Candidates
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12456
Organizations Served:
112

Start hiring job-fit candidates using our Customer Service assessment test.

Start testing candidates now

Our Customer Service skills assessment test is useful for hiring:

Customer Service Representatives Customer Service Associates Customer Service Analysts
Customer Service Executives Customer Service Consultants Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills
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Skills-First in Action: What Our Customers Say?​

iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.

Read Case Study

Lynn Hodak
Talent Acquisition Manager

We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.

Read Case Study

Sabine van Zanten
Learning & Development Consultant

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

Nathalie Clement
Global CDO, Brand Image & Retail
L’Oréal
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iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.

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Tanuja Pereira
Head - Learning and Development (Laterals)
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