Have we missed the technical skills assessment you are looking for?
No worries! Simply email us at support@imocha.io We will build a customized, job-based pre-employment skills test to suit your job description.
Our Customer Service skills assessment test is useful for hiring:
Customer Service Representatives
Customer Service Executives
Customer Service Associates
Customer Service Consultants
Customer Service Analysts
Customer Service Specialists
The key skills required by Customer Service Representatives are as follows:
Empathy and calmness
A problem-solving approach
Customer orientation
Assertive communication skills
Client testimonials
Pedro Furtado
Capacity Manager
Identifying the right candidate remotely took a lot of our time, considering how each seemed to have different levels of skills and expertise. iMocha helped us to transform our remote hiring strategy and cut down on our candidate filtration time by 40%, making it our preferred assessment software.
Lynn Hodak
Talent Acquisition Manager
Hiring Data Scientists was a challenge as the interview process took time. With iMocha's data science assessments, the process was simplified. The tool helped us shortlist top candidates and extend offer letter in just 4 days.
Senthil Nayagam K
Senior Vice President
We have always believed in hiring talent on merit rather than resumes. When we started our global recruitment, we were clear on including assessments to evaluate skills and shortlist candidates. iMocha has helped us immensely over the past 3 years to not only assess candidates but also optimize our recruitment process.
Pedro Furtado
Capacity Manager
Identifying the right candidate remotely took a lot of our time, considering how each seemed to have different levels of skills and expertise. iMocha helped us to transform our remote hiring strategy and cut down on our candidate filtration time by 40%, making it our preferred assessment software.
Lynn Hodak
Talent Acquisition Manager
Hiring Data Scientists was a challenge as the interview process took time. With iMocha's data science assessments, the process was simplified. The tool helped us shortlist top candidates and extend offer letter in just 4 days.
Senthil Nayagam K
Senior Vice President
We have always believed in hiring talent on merit rather than resumes. When we started our global recruitment, we were clear on including assessments to evaluate skills and shortlist candidates. iMocha has helped us immensely over the past 3 years to not only assess candidates but also optimize our recruitment process.
