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We will build a customized, job-based pre-employment skills test to suit your job description.

Our Customer Service skills assessment test is useful for hiring:

  • Customer Service Representatives
  • Customer Service Executives
  • Customer Service Associates
  • Customer Service Consultants
  • Customer Service Analysts
  • Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills


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