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Which Role/Skills Are You Hiring For?
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CANalyzer Tool

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C-V2X (Cellular Vehicle to Everything)

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Diagnostic Testing

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Digital Signal Processing

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DoIP

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DSRC

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EB Tresos Tool

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ECU Testing

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Electromagnetic Compatibility (EMC)

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Embedded C Programming

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Embedded C++

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Embedded Linux

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Embedded Software Development

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Embedded Systems

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Hardware-in-the-Loop (HIL) Testing

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Image Processing

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Intrusion Detection Systems (IDS)

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MOST Communication

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MQTT

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Navigation Software Development

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OBD-II Compliance

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QNX

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Qt Framework

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Secure Boot

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SIL Testing

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Simscape Tool

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Simulink

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Software Over-the-Air (SOTA)

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SOME-IP Communication

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System Integration Testing

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UNECE WP-29 Compliance

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Vector DaVinci

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Jutro

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Scalability Testing

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Spatial Analysis

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Stress Testing

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Usability Testing

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WCAG

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WooCommerce

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SAFe

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Tests to Measure and Assess All Customer Service Skills

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A group of icons that are connected to each other, including a person, a clock, a graph, and a server

SAP CRM Test (Customer Relationship Management)

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12534
Organizations Served:
126
A woman is seated at a desk with a laptop and speaking through a microphone.

Customer Service Aptitude Test

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11984
Organizations Served:
135
An icon of a man in a blue circle with a checkmark

Customer Success Analyst

Candidates
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12456
Organizations Served:
112

Start hiring job-fit candidates using our Customer Service assessment test.

Start testing candidates now

Our Customer Service skills assessment test is useful for hiring:

Customer Service Representatives Customer Service Associates Customer Service Analysts
Customer Service Executives Customer Service Consultants Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills
Illustration of five people analyzing data charts on a circular wall and digital devices with graphs and light bulb icons around them.

Skills-First in Action: What Our Customers Say?​

iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.

Read Case Study

Lynn Hodak
Talent Acquisition Manager

We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.

Read Case Study

Sabine van Zanten
Learning & Development Consultant

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

Nathalie Clement
Global CDO, Brand Image & Retail
L’Oréal
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iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.

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Tanuja Pereira
Head - Learning and Development (Laterals)
FAQ
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