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Customer Service
Skill Tests Library

Tests to Measure and Assess All Customer Service Skills

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SAP CRM Test (Customer Relationship Management)

Candidates
Assessed:
12534
Organizations Served:
126
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Customer Service Aptitude Test

Candidates
Assessed:
11984
Organizations Served:
135
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Customer Success Analyst

Candidates
Assessed:
12456
Organizations Served:
112

Start hiring job-fit candidates using our Customer Service assessment test.

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Our Customer Service skills assessment test is useful for hiring:

Customer Service Representatives Customer Service Associates Customer Service Analysts
Customer Service Executives Customer Service Consultants Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills
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Customers

Identifying the right candidate remotely took a lot of our time, considering how each seemed to have different levels of skills and expertise.


iMocha helped us to transform our remote hiring strategy and cut down on our candidate filtration time by 40% making it our preferred assessment software.

Pedro Furtado

Capacity Manager,
Altran

Hiring Data Scientists was a challenge as the interview process took time. With iMocha's data science assessments, the process was simplified.

The tool helped us shortlist top candidates and extend offer letter in just 4 days.

Lynn Hodak

Talent Acquisition Manager, Capgemini

We have always believed in hiring talent on merit rather than resumes. When we started our global recruitment, we were clear on including assessments to evaluate skills and shortlist candidates.

iMocha has helped us immensely over the past 3 years to not only assess candidates but also optimize our recruitment process.

Senthil Nayagam K

Sr. VP, Hexaware

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