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ServiceNow Solution Architect ITOM Test
Test duration:
60
min
No. of questions:
40
Level of experience:
Entry/Mid/Expert

ServiceNow Solution Architect ITOM Test

This test helps tech recruiters and L&D managers to evaluate candidates' and employees’ proficiency in designing and implementing solutions on the ServiceNow platform to manage IT operations. Using this test, you can reduce hiring costs by up to 40% and conduct department-wide training needs analysis.

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ServiceNow Solution Architect ITOM Test

Professionals in this role design and implement solutions on the ServiceNow platform to manage IT operations. This includes areas such as incident management, problem management, change management, and service asset and configuration management.  They also ensure that the solution is scalable, secure, and compliant with industry standards.

Talent Managers can assess candidates and employees for this role by evaluating their experience with ServiceNow ITOM implementation and their understanding of the ITIL framework and best practices. They can also assess the individual's ability to understand and interpret the client's requirements and design a solution accordingly.

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How it works

Test Summary

ServiceNow Solution Architect ITOM test helps screen individuals who possess the following traits:

  • Excellent knowledge of designing and implementing a discovery process flow.
  • Ability to set up and prepare for the discovery process.
  • Clear vision of understanding of configuring and managing discovery settings.
  • Ability to troubleshoot and resolve issues with workflows in discovery engagement readiness.
  • Understanding of designing discovery patterns and their ability to implement them.

Assessing individuals with our online test is secure and reliable. You can use our role-based access control feature to restrict system access based on the roles of individual users within the recruitment & development team. Furthermore, its proctoring feature ensures individuals take the test under controlled conditions and eliminates cheating risk. Explore this case study showcasing how our client leveraged our ServiceNow assessments to cut down hiring time.

Useful for hiring
  • Junior ServiceNow Solution Architect ITOM
  • ServiceNow Solution Architect ITOM
  • Senior ServiceNow Solution Architect ITOM
Test Duration
60
min
No. of Questions
40
Level of Expertise
Entry/Mid/Expert
Topics Covered
Shuffle

Discovery Pattern Design

Recruiters and L&D managers can assess an individual's understanding of designing discovery patterns and their ability to implement them.

Workflow

Recruiters and talent managers can assess an individual's knowledge of setting up and managing workflows in a configuration management database.
Shuffle

Troubleshooting Workflow

It helps to assess an individual's ability to troubleshoot and resolve issues with workflows in discovery engagement readiness.
Shuffle

Discovery Configuration

This section allows you to gauge an individual’s understanding of configuring and managing discovery settings.
Shuffle

Discovery Setup

Recruiters and talent managers can assess an individual's ability to set up and prepare for the discovery process.
Shuffle

Discovery Process Flow

Recruiters and L&D managers can assess an individual's knowledge of designing and implementing a discovery process flow.
Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.
Question type
Multiple Answer
Topics covered
Discovery Pattern Design
Difficulty
Easy

Question:

Q 1. A ServiceNow-based system currently uses several processes. You must optimize the strategy of processes by identifying a discovery pattern. Which kind of port should you use for the entry?

Listening
Service
Ingestion
Incoming
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FAQ
How does a ServiceNow Solution Architect ITOM Test help recruiters hire people?
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It allows recruiters to evaluate candidates’ knowledge and skills in various areas of the ServiceNow Solution Architect ITOM Test. By examining candidates’ performance in the test, recruiters can gauge their level of expertise and determine if they possess the necessary skills for the job. It helps you hire job-fit candidates quickly and make unbiased employee performance appraisal decisions and reduce the hassle of mass recruitment.

How can I customize this test?
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This test can be custom created according to your requirements. For example, you can personalize your ServiceNow Solution Architect ITOM Test by combining it with other related technical and non-technical skills. Moreover, you also get the ability to set the difficulty level of questions according to the role’s needs and add custom created questions in the test.

What are the most common interview questions asked for this role?
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Here are a few essential questions for this role:

  • What is your experience with ServiceNow ITOM implementations? Can you describe a successful ITOM implementation project you have worked on?
  • Can you explain the different components and modules within ServiceNow ITOM? Describe your level of expertise in each component.
  • How do you approach gathering requirements for a ServiceNow ITOM implementation? Can you explain the steps you take to ensure accurate and comprehensive requirements gathering?
  • Can you describe the steps involved in designing and configuring ServiceNow ITOM solutions to meet specific business needs? Provide an example of a complex ITOM solution you have designed.
  • Have you worked with specific ITOM modules like Discovery, Service Mapping, Event Management, or Cloud Management in ServiceNow?