L’Oréal Transforms Talent Development by Uncovering Hidden Talent Potential

Brewing together with iMocha
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9,000+ Employees Empowered:
Scalable rollout across nine countries post successful pilot phase.
1,200+ Customized Questions:
Tailored assessments aligned to niche Beauty Tech roles.
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Data-Driven Conversations:
Skill insights embedded into Connect Conversations to boost manager-employee alignment.
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L’Oréal
: At a glance
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A global beauty and personal care leader, L’Oréal is renowned for its innovation and transformation in Beauty Tech. As the company accelerated its investment in digital-first capabilities, it identified the need for precise visibility into employee skills to power future talent strategies.

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Industry
Consumer Goods (Beauty)
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Headquarters
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Global Presence
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Solution Type
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HR System
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We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

-Nathalie Clement, Global CDO, brand image & retail, L’Oréal

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L’Oréal
and
iMocha's partnership
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Challenges Faced

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Challenges Faced

  • Legacy Platform Limitations
    L’Oréal had relied on a traditional assessment vendor for over 12 years but faced severe limitations in customization, scalability, and actionable data—falling short of enabling a skills-first strategy.
  • Lack of Skills Visibility
    Managers lacked clarity on their teams’ capabilities. Performance conversations were unfocused, and upskilling decisions were based on assumptions rather than verified data.
  • Integration with Enterprise Systems
    To scale globally, the solution needed to integrate seamlessly with L’Oréal’s existing SAP Learning and SuccessFactors platforms without disrupting workflows.

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Solution by iMocha

  • Customized Assessments
    Developed 1,200+ role-specific questions in collaboration with internal SMEs, with a focus on digital marketing and Beauty Tech roles.
  • Skill-Based Validation
    Enabled employees to assess skills tied directly to job profiles; assessment results became a foundation for “Connect Conversations.”
  • Scalable Rollout
    Piloted with 75 users and expanded to 9,000+ employees across nine countries, demonstrating the platform’s scalability.
  • Seamless SAP Integration
    Integrated with SAP Learning and SAP SuccessFactors for a unified talent development experience.
  • Future Roadmap Enablement
    Enabled insights for training alignment, internal mobility, and career pathing initiatives.

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Solution provided

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iMocha products used

With iMocha, get flexible, automated, innovative solutions to make intelligent talent decisions at any scale.
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Why iMocha

With iMocha, get flexible, automated, innovative solutions to make intelligent talent decisions at any scale.
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Purpose-Built for Skill Precision
Unlike generic assessment platforms, iMocha focused on job-relevant skill validation tailored to L’Oréal’s business-critical roles.
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Scalable for Global Teams
The platform proved capable of scaling across large, distributed teams, enabling uniform skill benchmarking across regions.
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Embedded in Talent Ecosystem
iMocha’s deep integration with SAP ensured that skill insights were not isolated but embedded into existing talent workflows, powering real-time decision-making.
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