L’Oréal Transforms Talent Development by Uncovering Hidden Talent Potential

Brewing together with iMocha
9,000+ Employees Empowered:
Scalable rollout across nine countries post successful pilot phase.
1,200+ Customized Questions:
Tailored assessments aligned to niche Beauty Tech roles.
Data-Driven Conversations:
Skill insights embedded into Connect Conversations to boost manager-employee alignment.
Unlock Skills Intelligence with iMocha:
‍Elevate your workforce potential, one assessment at a time.
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L’Oréal
: At a glance

A global beauty and personal care leader, L’Oréal is renowned for its innovation and transformation in Beauty Tech. As the company accelerated its investment in digital-first capabilities, it identified the need for precise visibility into employee skills to power future talent strategies.

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Industry
Consumer Goods (Beauty)
Headquarters
Global Presence
Solution Type
HR System

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

-Nathalie Clement, Global CDO, brand image & retail, L’Oréal

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L’Oréal
and
iMocha's partnership

Challenges Faced

Challenges Faced

  • Legacy Platform Limitations
    L’Oréal had relied on a traditional assessment vendor for over 12 years but faced severe limitations in customization, scalability, and actionable data—falling short of enabling a skills-first strategy.
  • Lack of Skills Visibility
    Managers lacked clarity on their teams’ capabilities. Performance conversations were unfocused, and upskilling decisions were based on assumptions rather than verified data.
  • Integration with Enterprise Systems
    To scale globally, the solution needed to integrate seamlessly with L’Oréal’s existing SAP Learning and SuccessFactors platforms without disrupting workflows.

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Solution by iMocha

  • Customized Assessments
    Developed 1,200+ role-specific questions in collaboration with internal SMEs, with a focus on digital marketing and Beauty Tech roles.
  • Skill-Based Validation
    Enabled employees to assess skills tied directly to job profiles; assessment results became a foundation for “Connect Conversations.”
  • Scalable Rollout
    Piloted with 75 users and expanded to 9,000+ employees across nine countries, demonstrating the platform’s scalability.
  • Seamless SAP Integration
    Integrated with SAP Learning and SAP SuccessFactors for a unified talent development experience.
  • Future Roadmap Enablement
    Enabled insights for training alignment, internal mobility, and career pathing initiatives.

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Solution provided

iMocha products used

With iMocha, get flexible, automated, innovative solutions to make intelligent talent decisions at any scale.
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Why iMocha

With iMocha, get flexible, automated, innovative solutions to make intelligent talent decisions at any scale.
Purpose-Built for Skill Precision
Unlike generic assessment platforms, iMocha focused on job-relevant skill validation tailored to L’Oréal’s business-critical roles.
Scalable for Global Teams
The platform proved capable of scaling across large, distributed teams, enabling uniform skill benchmarking across regions.
Embedded in Talent Ecosystem
iMocha’s deep integration with SAP ensured that skill insights were not isolated but embedded into existing talent workflows, powering real-time decision-making.
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