HomeServiceNow Tests
ServiceNow ITSM Consultant Test
Test duration:
60
min
No. of questions:
40
Level of experience:
Entry / Mid / Expert

ServiceNow ITSM Consultant Test

This test helps tech recruiters and L&D managers evaluate individuals' proficiency in using the ServiceNow ITSM module. In fact, you can reduce hiring costs by up to 40% and conduct department-wide training needs analysis with the help of this test.

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ServiceNow ITSM Consultant Test

ServiceNow ITSM Consultants/ Technical Leads provide guidance and advice on how to best use the ServiceNow IT Service Management (ITSM) module. They are responsible for identifying business needs, recommending solutions, and implementing them.

This test helps recruiters and L&D managers to assess individuals' knowledge and skills related to ITSM functionalities, business process analysis, and system implementation. Additionally, you can evaluate the candidate's and employee’s experience in the software, their ability to understand and analyze the client's needs, and their communication and presentation skills.

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How it works

Test Summary

ServiceNow ITSM Consultant test helps screen individuals who possess the following traits:

  • Understanding of the properties and features of ServiceNow portals.
  • Understanding of setting up bidirectional integration between ServiceNow and other systems using REST.
  • Ability to integrate two ServiceNow instances using REST
  • A clear vision of understanding of designing and implementing an application security model.
  • Knowledge of implementing contextual security and how it relates to ServiceNow

Assessing candidates and employees with our online test is secure and reliable. You can use our role-based access control feature to restrict system access based on the roles of individual users within the recruiting team. Moreover, Features like window violation and webcam proctoring help detect cheating during the test.

Useful for hiring
  • Junior ServiceNow ITSM Consultant/ Technical Lead
  • ServiceNow ITSM Consultant/ Technical Lead
  • Senior ServiceNow ITSM Consultant/ Technical Lead
Test Duration
60
min
No. of Questions
40
Level of Expertise
Entry / Mid / Expert
Topics Covered
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Service Portal Properties & Features

Recruiters and L&D managers can evaluate an individual’s understanding of the properties and features of ServiceNow portals.

Service Portal Migration & Setup

This section helps to evaluate individuals’ ability to migrate and set up ServiceNow portals.
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Bidirectional Integration

It helps to evaluate an individual's understanding of setting up bidirectional integration between ServiceNow and other systems using REST.
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Integrate Two ServiceNow Instances

Talent managers can gauge an individual's ability to integrate two ServiceNow instances using REST.
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Application Security Model

It helps to evaluate an individual’s understanding of designing and implementing an application security model.
Shuffle

Contextual Security

Recruiters and L&D managers can evaluate an individual's knowledge of implementing contextual security and how it relates to ServiceNow.
Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.
Question type
Multiple Answer
Topics covered
Service Portal Development
Difficulty
Easy

Question:

Q 1. As a developer, if you wish to execute a client script in the service portal, which variable needs to be set to true in the client script?

Order
UI Type is set to Mobile/Service Portal or All
UI Type is set to Desktop
UI Type is set to Service Portal only
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Test Report
You can customize this test by

Setting the difficulty level of the test

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Adding your own
questions to the test

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Requesting a tailor-made test

Receive a tailored assessment created by our subject matter experts to ensure adequate screening.
FAQ
How is this skill test customized?
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You can customize iMocha's skills test according to the specific need of the role. It allows you to measure the primary and secondary skills of employees' or candidates' proficiency in ITSM functionalities, business process analysis, and system implementation. In addition to other customization options, you can custom create questions according to your specific needs with expert of our SMEs.

What are the most common interview questions related to this role?
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The following are the most frequently asked interview questions asked for this role are:

  • What is ServiceNow, and how does it contribute to IT service management?
  • Define the ITIL framework, and how does it relate to ServiceNow?
  • Describe the IT service lifecycle and the key stages involved.
  • Service Catalog plays a vital role in ITSM. How do you design and manage Service Catalog items and workflows in ServiceNow?
  • Explain how you handle Problem Management in ServiceNow. What steps do you take to identify root causes and implement permanent fixes?
  • How do you handle Change Management in ServiceNow?

Need help creating a custom set of questions? iMocha can help!

What are the required skillsets to ServiceNow ITSM Consultant?
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Here are some of the required skillsets required for this role:

Technical skills:

  • ServiceNow Platform
  • ServiceNow Administration
  • ServiceNow Development
  • ITSM Processes
  • ITIL Framework

Non-Technical Skills:

  • Communication
  • Problem-solving
  • Project Management
  • Consulting and Collaboration
  • Adaptability