This Customer Focus competency test is useful for hiring:
IT Professionals
Business Analysts
System Analysts
Customer Support Consultant
Sales Professionals
System Architects
Customer Excellence Managers
On-site Coordinators
Project Managers
Customer Success Professionals
Scrum Masters
Software Testers
Customer Service Representatives
Software Developers
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The customer orientation skills test helps you to screen the candidates who possess the following traits:
Ability to interact with a client or team effectively.
Ability to take accountability of tasks.
An empathetic approach towards customers.
Overall conduct and attitude towards team and customers
Orientation towards team cohesion
Skills-First in Action: What Our Customers Say?
iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.
We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.
Sabine van Zanten Learning & Development Consultant
We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.
Nathalie Clement
Global CDO, Brand Image & Retail L’Oréal
iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.