Customer Success Analyst Test

Candidates Assessed

12456+

Organizations Served

112+

Our Customer Success Analyst test is the ideal pre-employment assessment for recruiters and hriing managers to assess and hire Customer Success Analyst. The test has helped many enterprises to hire the best talent and reduce hiring time by 40%

About Customer Success Analyst Test

Customer Success Analyst are the people who serve as a point of contact for conducting and managing implementations for new customers and custom work for ongoing accounts. In this particular role, they must be customer service oriented, providing implementation support to customers in an efficient, accurate manner. Customer Success Analyst must be responsible for managing day-to-day customer needs for a segment of the product portfolio. 

Customer Success Analyst test has a unique set of questions. You can also create or ask us to create a customized test that includes questions that are specific to your job requirements.  

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Test Summary

Customer Success Analyst skills test helps to screen the candidates who possess traits as follows:
  • ​​​​​​Strong knowledge of customer services and assitance towards the client
  • Good experience with handling excel charts for communication and various processes
  • Knowledge of customer focus strategies in customer success analysis
  • Effective experience of writing and speaking skills through AI-Evaluation assessments

 

Test Duration: 45 minutes

No. of Questions: 27

Level of Expertise: Entry/Mid/Senior

Useful for hiring

  • Customer Success Analyst

  • Customer Success Operations Analyst
  • Sr. Business Analyst (Customer Success)

Topics Covered


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Customer Focus

Our Customer Success Analyst test contains questions to check if a candidate understands customer focus

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Customer Service

The test also lets you check candidate's capability of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance

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Excel Chart

 Customer Success Analyst test evalautes candidate's knowledge fo Excel to communicate data graphically

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Verbal Skills

iMocha's skills test assesses candidate's spoken and written business English skills. It helps recruiters and hiring managers accurately evaluate candidates' proficiency in spoken and written English.

Sample Questions

Choose from our 100,000+ question library or add your own questions to make powerful custom tests

Question types:

Multiple Option

Topic:

Brilliant Customer Service - Quiz 2: Face-to-face with our customers (Specialist)

Difficulty:

Medium


Q 1. You work in an IT firm as a specialist engineer. You are extremely shy and cannot strike an eye contact with your clients. Why is it important to have an eye contact with your client?
Eye contact is important because it indicates your confidence level
Eye contact maintains the flow of communication and helps you gauge the other person's response
Eye contact is the window to your soul
Eye contact will convince your customers better

Question types:

Multiple Option

Topic:

Excel charts

Difficulty:

Medium


Q 2. You have been provided with the following sales and transactions figures for each month by the head of the department.

Table image

You are required to present the data in a column chart wherein the two clusters of columns are "sales" and "transactions." Under each cluster, the columns will represent one month. What is the correct procedure for this?
Select Data Range > Insert Column Chart or Bar Chart > 2-D Column.
Select Data Range > Insert Column Chart or Bar Chart > 2-D Column. Then, Go to Chart Design > Switch Row And Column.
Select Data Range > Insert Column Chart or Bar Chart > 2-D Chart. Go to Chart Layout > Reverse Row And Column.
You have to change the format of the data source to create this type of chart. It cannot be done using this layout.

Sample Report

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Skill wise performance report by iMocha

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Related Skills

Trusted By

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“The best part of iMocha is they have topic wise questions available. So if there is a need to evaluate Java or .Net skills of the employees, you can create specific assessments which will accurately measure their knowledge in that skill.”

Cheryl Tolkinen, Learning & Development Manager, Securian, USA

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