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LAMP Stack

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Threat Analysis

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Datadog

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IntegrationHub

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CMDB

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ISO 27001

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Compliance (ISO 27001 SOC 2)

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NIST

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SOX

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Red Teaming

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Python Foundations for AI

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All IT Skills
AI/ML & Generative AI
Python
Skill-Based GenAI Readiness
All skills

Prompt Engineering for Code Refactoring

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All IT Skills
AI/ML & Generative AI
Skill-Based GenAI Readiness
All skills
Latest Skills

Prompt Engineering Basics

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All IT Skills
AI/ML & Generative AI
Prompt Engineering
Skill-Based GenAI Readiness
All skills

Intro to LLM APIs

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All IT Skills
AI/ML & Generative AI
AI/ML API Integration
Skill-Based GenAI Readiness
All skills

Responsible AI

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All IT Skills
AI/ML & Generative AI

Prompt Engineering for Code Generation

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All IT Skills
AI/ML & Generative AI
Prompt Engineering
Skill-Based GenAI Readiness
All skills

GitHub Copilot and AI Powered Coding Tools

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All IT Skills
AI/ML & Generative AI
AI Development Tools
Skill-Based GenAI Readiness
All skills

AI Model Deployment

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All IT Skills
AI/ML & Generative AI
AI Model Deployment
Skill-Based GenAI Readiness
All skills

Wireshark

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Metasploit

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Kali Linux

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AWS IoT

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Azure IoT Hub

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Swagger

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IoT Protocols (MQTT CoAP)

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Enterprise Service Bus (ESB)

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ADA Compliance

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QGIS

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ADDIE Model

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SPFx

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3D Object Detection

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ADAS Integration

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Android Automotive OS (AAOS)

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Apple CarPlay Integration

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ARXML Editing and System Design

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Automotive SPICE Compliance

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AUTOSAR Toolchains

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CAN Communication

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CANalyzer Tool

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C-V2X (Cellular Vehicle to Everything)

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Tests to Measure and Assess All Customer Service Skills

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SAP CRM Test (Customer Relationship Management)

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Assessed:
12534
Organizations Served:
126
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Customer Service Aptitude Test

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Assessed:
11984
Organizations Served:
135
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Customer Success Analyst

Candidates
Assessed:
12456
Organizations Served:
112

Start hiring job-fit candidates using our Customer Service assessment test.

Start testing candidates now

Our Customer Service skills assessment test is useful for hiring:

Customer Service Representatives Customer Service Associates Customer Service Analysts
Customer Service Executives Customer Service Consultants Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills
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Skills-First in Action: What Our Customers Say?​

iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.

Read Case Study

Lynn Hodak
Talent Acquisition Manager

We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.

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Sabine van Zanten
Learning & Development Consultant

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

Nathalie Clement
Global CDO, Brand Image & Retail
L’Oréal
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iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.

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Tanuja Pereira
Head - Learning and Development (Laterals)
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