HomeWebsite_Domain_skillsWebsite_Domain_skills
Customer Service Skills Assessment Test
Clock
Test duration:
20
min
Notes
No. of questions:
10
Tie
Level of experience:

Customer Service Aptitude Test

11984
+
Candidates
Assessed
135
+
Organizations Served
Fujitsu
Paypal
Capgemini
Deloitte
Coupa
UN Logo
Vanguard
EY Logo
About

Customer Service Skills Assessment Test

In today’s ever-demanding and constantly changing world, the customer is king. Organizations that have mastered the art of understanding customer needs and have a framework for efficient customer service will survive in the long run. Customer service starts from pre-purchase, spans during the purchase, and is critical during the post-purchase stages of the product/service lifecycle. A customer service representative should have a positive attitude, attention to detail, product knowledge, attentiveness, effective speaking skills, and effective listening. Global customer service experts have created iMocha’s customer service assessment test to check the competency of candidates in the skills mentioned above.

Use iMocha's assessment to hire skill fit, remove bias, and save money!
Book a demo
How it works

Test Summary

This customer service skills test helps recruiters and hiring managers assess the customer service skills of the candidates. For this reason, an emphasis is laid on evaluating candidates’ knowledge through scenario-based questions.

Changing format and competencies:

Technical advancements have entirely transformed how business is conducted. In today’s digital era fulfilling customer service expectations needs a very different mindset.

The following are the critical skills required by customer service representatives:

1. Empathy and calmness

2. Problem-solving approach

3. Customer orientation

4. Assertive communication skills

Structure of the customer service skills assessment test:

iMocha’s customer service aptitude test takes a scenario-based approach to evaluate “rock stars who have the right mindset” through a series of questions based on the following:

  1. What is customer service?
  2. What are the dos and don’ts of customer service?
  3. Why is customer service critical, and why must teams be champions in these skills?
  4. How effective is an individual in customer service?
  5. How should one conduct case analysis, and what are do’s and don’ts in critical cases?

Our customer service online assessment test is useful for hiring customer service representatives for various industries such as:

  1. IT and Telecom
  2. E-commerce
  3. Retail
  4. Finance, Insurance, and Banking
  5. Transport & Logistics
  6. Airline
  7. Travel & Hospitality
  8. Healthcare and Pharma
  9. New Technology Startups

Our unique customer service assessment methodology

Our customer service competency test contains hand-picked scenario-based questions crafted by our skilled customer service experts, who come with a minimum of 21 years of experience. It will surely help you discover potential winners in an engaging and quantifiable way based on the latest frameworks and application of knowledge. Using powerful reporting of a customer service skills test, you can have a detailed analysis of the test results. It will give you a fair idea of the strengths and weaknesses of applicants for the given skills so that you can make a better hiring decision and predict the candidate’s performance. Our customer service pre-employment test also offers webcam proctoring to help you identify whether the candidate has used unfair means to take the test.

Our customer service pre-employment test also offers image/audio/video proctoring to help you identify whether the candidate has used unfair means to take the test. This customer service representative assessment test is designed considering EEOC guidelines; it will help you assess and hire diverse talent without bias.

The customer service online test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Descriptive, Whiteboard Questions, Audio / Video Questions, LogicBox ( AI-based essay evaluation), Job-based Simulations, True or False Questions, etc.

Test Duration
20
No. of Questions
10
Level of Expertise
Useful for hiring
  • Customer Service Representative
  • Customer Service Executive
  • Customer Service Associate
  • Customer Service Consultant
  • Customer Service Analyst
  • Customer Service Specialist
Topics Covered
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Heading

This is some text inside of a div block.
Shuffle

Shuffle

Shuffle

Shuffle

Shuffle

Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.

Question types :

Multiple Option

Topic:

Difficulty:

Hard


Q 1. You have been asked to train « Naive Bayes model for spam detection dataset

Using Python command, what wil you add in the given code at XXXX to deciore, it and train your modal for the given dataset?

import numpy os np

X= nporroyll 3. 2b[1 21 [2.21.[3,21)
Y= nporray(fi.a,a.1))

XXXX

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

Question types :

Multiple Option

Topic:

Machine teaming

Difficulty:

Hard


Q 1. Q2 Lets assume that you have 6 Pandas DataFrome(af) in the below tole.

Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074

When the following commend is executed, what hoppens to the DatoFrome?

df= defiinat()
Y= nporray(fi.a,a.1))

Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074
Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074
it gives an error becouse of the third row which has on empty string.
None of these

Question types :

Multiple Option

Topic:

Violating security policies

Difficulty:

Easy

Question:

Thomas has an account with your organization. His son, Ryan, calls to make some changes to the account (currently held by Thomas). In order to make any changes, the authorized account owner needs to answer the security questions. Ryan answers all the questions correctly, except one.
You inform Ryan that you are unable to make the desired changes due to the incorrect answer. He is now very upset and demands the changes because his father is ill and cannot do it himself. He continues to demand the changes, and you are starting to feel a little uneasy.

What would be the best option in this scenario, to ensure that the account owner’s information is safe and you do not violate security policies?


Options

  • Tell the caller to call back when his father is feeling better.
  • Escalate the matter to your manager before things get out of hand.
  • Ask if there is a way to call his father on a three-way conference. If not, politely let him know that you are unable to accommodate his request.
  • As a one-time courtesy, allow the caller to make the changes due to the account owner’s ill health.
A helicopter view of the employee's progress
View Full Report
Test Report
Hire job-fit candidates using this test now!
Schedule a demo
You can customize this test by
IMocha Logo

Setting the difficulty level of the test

Choose easy, medium, or tricky questions from our skill libraries to assess candidates of different experience levels.
Expand

Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment and assess multiple skills together.
Add New

Adding your own
questions to the test

Add, edit, or bulk upload your coding, MCQ, and whiteboard questions.
Edit

Requesting a tailor-made test

Receive a tailored assessment created by our subject matter experts to ensure adequate screening.

Build your dream team

Book a demo
ADP
Now my team of 25 recruiters has adopted this measure and it has done wonders for our clients. Thanks to the Customer Success Team of iMocha. They have shared the best practices of quick test creation and also helped us in training all our recruiters for various functionalities of the tool.
Client

Vipin Sharma,

Mobile Programming
FAQ
What is Data Science?
Down Arrow Circle

.NET Design Pattern test helps recruiters to evaluate candidates' ability to work on GOF Decorator Design Pattern to solve recurring design problems and design flexible and reusable object-oriented software

Why use iMocha’s online data science test?
Down Arrow Circle

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What are the key skills that recruiter should look for while hiring a Data Scientist?
Down Arrow Circle

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What are few interview questions that recruiter/hiring manager should ask while hiring a data scientist?
Down Arrow Circle

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How do you assess the data scientists?
Down Arrow Circle

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

No items found.