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Which Role/Skills Are You Hiring For?
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Telco Industry Standards and Compliance Test

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Assessed:
Organizations Served:
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Telecom Network Engineering Skills Test

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Cloud Native Infrastructure (CNFVNF) Test

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Network Function Integration (NF 3PP NMS Syslog) Test

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Solution & System Integration Skills Test

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L2L3 Networking Protocols (VLAN Switching Routing) Test

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Overlay Networking (VxLAN GRE) Skills Test

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Gen AI - SAP IS Retail Skills Test

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SDNNFV Protocols & Stacks Skills Test

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Microsoft Project (MSP) Skills Test

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Angular 17 Skills Test

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WebFlux Skills Test

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Redux Skills Test

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Workday Payroll Skills Test

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Workday Time Tracking Skills Test

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Workday Absence Management Test

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Workday Advanced Compensation Test

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OnBase Skills Test

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Fortinet Firewall Skills Test

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EDA Tools Skills Test

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SoC Verification Skills Test

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UVM Skills Test

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System Verilog Skills Test

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Adv Prompt Engineering Skills Test

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Advanced AI Skills Test

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AI Strategist Skills Test

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AI Solution Architect Skills Test

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Boomi UKG Skills Test

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API Chaining Skills Test

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Collection Runner and Newman Test

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Program Management Skills Test

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SAFe Framework Skills Test

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BI Data Integration Skills Test

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Cypress AI-LogicBox Skills Test

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Crisis Management Skills Test

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Gatling

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SAP CPI

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WebMethods Components

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WebMethods Flow Service Development

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SOAP and REST webservices

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Tests to Measure and Assess All Customer Service Skills

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A group of icons that are connected to each other, including a person, a clock, a graph, and a server

SAP CRM Test (Customer Relationship Management)

Candidates
Assessed:
12534
Organizations Served:
126
A woman is seated at a desk with a laptop and speaking through a microphone.

Customer Service Aptitude Test

Candidates
Assessed:
11984
Organizations Served:
135
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Customer Success Analyst

Candidates
Assessed:
12456
Organizations Served:
112

Start hiring job-fit candidates using our Customer Service assessment test.

Start testing candidates now

Our Customer Service skills assessment test is useful for hiring:

Customer Service Representatives Customer Service Associates Customer Service Analysts
Customer Service Executives Customer Service Consultants Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills
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Skills-First in Action: What Our Customers Say?​

iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.

Read Case Study

Lynn Hodak
Talent Acquisition Manager

We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.

Read Case Study

Sabine van Zanten
Learning & Development Consultant

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

Nathalie Clement
Global CDO, Brand Image & Retail
L’Oréal
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iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.

Read Case Study

Tanuja Pereira
Head - Learning and Development (Laterals)
FAQ
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