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Which Role/Skills Are You Hiring For?
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Vector DaVinci

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Jutro

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Scalability Testing

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Spatial Analysis

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Stress Testing

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Usability Testing

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WCAG

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WooCommerce

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SAFe

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EAM (IBM Maximo SAP EAM Infor EAM)

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DITA

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Cloud Billing

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Enterprise Governance

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Business Process Analysis

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Investment Strategy

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ARIA

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Budgeting

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Order Management Systems

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PPM Tools

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ActiveReports

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Angular Material Library

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Bicep

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Business Process Mapping

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Diagnostic Trouble Codes Testing

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Dimensional Modeling

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Enterprise Data Warehousing

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EV Drivetrain Architecture

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JasperReports

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RFCs (Remote Function Calls)

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SAP Activate Methodology

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Software Design Patterns

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Power Platform - AI & Copilots

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Microsoft Fabric & Modern Data Lakes

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Computer Vision

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Crystal Reports

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Data Lake Analytics

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Seaborn

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Spark Streaming

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Functional Testing

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Automation Testing

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Tests to Measure and Assess All Customer Excellence (C-ACT) Skills

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Customer Success Analyst

Candidates
Assessed:
12456
Organizations Served:
112

Start hiring job-fit candidates using this assessment.

Start testing candidates now

This Customer Focus competency test is useful for hiring:

IT Professionals Business Analysts System Analysts
Customer Support Consultant Sales Professionals System Architects
Customer Excellence Managers On-site Coordinators Project Managers
Customer Success Professionals Scrum Masters Software Testers
Customer Service Representatives Software Developers null

The customer orientation skills test helps you to screen the candidates who possess the following traits:

  • Ability to interact with a client or team effectively.
  • Ability to take accountability of tasks.
  • An empathetic approach towards customers.
  • Overall conduct and attitude towards team and customers
  • Orientation towards team cohesion
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Skills-First in Action: What Our Customers Say?​

iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.

Read Case Study

Lynn Hodak
Talent Acquisition Manager

We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.

Read Case Study

Sabine van Zanten
Learning & Development Consultant

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

Nathalie Clement
Global CDO, Brand Image & Retail
L’Oréal
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iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.

Read Case Study

Tanuja Pereira
Head - Learning and Development (Laterals)
FAQ
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