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Tests to Measure and Assess All Customer Excellence (C-ACT) Skills

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Customer Success Analyst

Candidates
Assessed:

12456

Organizations Served:

112

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This Customer Focus competency test is useful for hiring:

IT Professionals	Business Analysts	System Analysts
Customer Support Consultant	Sales Professionals	System Architects
Customer Excellence Managers	On-site Coordinators	Project Managers
Customer Success Professionals	Scrum Masters	Software Testers
Customer Service Representatives	Software Developers	null

The customer orientation skills test helps you to screen the candidates who possess the following traits:

Ability to interact with a client or team effectively.
Ability to take accountability of tasks.
An empathetic approach towards customers.
Overall conduct and attitude towards team and customers
Orientation towards team cohesion

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Skills-First in Action: What Our Customers Say?

iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.

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Lynn Hodak
Talent Acquisition Manager

We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.

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Sabine van Zanten
Learning & Development Consultant

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

Nathalie Clement

Global CDO, Brand Image & Retail
L’Oréal

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iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.

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Tanuja Pereira
Head - Learning and Development (Laterals)

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