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Cloud Billing

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Assessed:
Organizations Served:
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Enterprise Governance

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Assessed:
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Business Process Analysis

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Investment Strategy

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ARIA

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Budgeting

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Assessed:
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Order Management Systems

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Assessed:
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PPM Tools

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Assessed:
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ActiveReports

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Assessed:
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Angular Material Library

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Assessed:
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Bicep

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Assessed:
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Business Process Mapping

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Diagnostic Trouble Codes Testing

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Dimensional Modeling

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Assessed:
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Enterprise Data Warehousing

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Assessed:
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EV Drivetrain Architecture

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Assessed:
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JasperReports

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Assessed:
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No items found.

RFCs (Remote Function Calls)

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Assessed:
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SAP Activate Methodology

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Assessed:
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Software Design Patterns

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Assessed:
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Power Platform - AI & Copilots

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Assessed:
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Microsoft Fabric & Modern Data Lakes

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Assessed:
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Computer Vision

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Assessed:
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Crystal Reports

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Assessed:
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No items found.

Data Lake Analytics

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Seaborn

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Spark Streaming

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Assessed:
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Functional Testing

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Assessed:
Organizations Served:
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Automation Testing

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Assessed:
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Azure Pipelines

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Assessed:
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CIAM Solutions (Okta &ForgeRock)

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Auth0

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Assessed:
Organizations Served:
All Cyber Security Skills
Latest Skills
Cyber Security Risk Management
Cyber Threat Management

Attention to Detail Visual Test

Candidates
Assessed:
17672
Organizations Served:
145
All skills
Latest Skills
Cognitive Ability

Attention to Detail Textual Test

Candidates
Assessed:
18935
Organizations Served:
145
All skills
Latest Skills
Cognitive Ability

Attention to Detail Test

Candidates
Assessed:
15412
Organizations Served:
121
All skills
Latest Skills
Cognitive Ability

Employability Skills Test

Candidates
Assessed:
15672
Organizations Served:
121
All skills
Latest Skills
Soft Skills

Employee Integrity Test

Candidates
Assessed:
17862
Organizations Served:
234
All skills
Latest Skills
Soft Skills

Business Judgement Test

Candidates
Assessed:
15478
Organizations Served:
129
All skills
Latest Skills
All Business Skills
Sales and Business Development
Business Analyst

Embedded Systems Test

Candidates
Assessed:
25156
Organizations Served:
164
All skills
Latest Skills
All Engineering Skills

Software Architect Test

Candidates
Assessed:
14523
Organizations Served:
152
All skills
Latest Skills
All IT Skills
Software Development
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Tests to Measure and Assess All Customer Service Skills

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SAP CRM Test (Customer Relationship Management)

Candidates
Assessed:
12534
Organizations Served:
126
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Customer Service Aptitude Test

Candidates
Assessed:
11984
Organizations Served:
135
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Customer Success Analyst

Candidates
Assessed:
12456
Organizations Served:
112

Start hiring job-fit candidates using our Customer Service assessment test.

Start testing candidates now

Our Customer Service skills assessment test is useful for hiring:

Customer Service Representatives Customer Service Associates Customer Service Analysts
Customer Service Executives Customer Service Consultants Customer Service Specialists

The key skills required by Customer Service Representatives are as follows:

  • Empathy and calmness
  • A problem-solving approach
  • Customer orientation
  • Assertive communication skills
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Skills-First in Action: What Our Customers Say?​

iMocha enabled a skills-first approach by helping us accurately validate employee capabilities, tailor training to real needs, and meet industry standards—while saving time and reducing manual effort.

Read Case Study

Lynn Hodak
Talent Acquisition Manager

We successfully scaled a tailored certification program – assessing niche technical competencies across 1,000+ employees—and exceeded industry benchmarks with the support of iMocha.

Read Case Study

Sabine van Zanten
Learning & Development Consultant

We turned to iMocha to gain real skills intelligence at scale. It’s helped us align development with business needs and empower data-driven career growth globally.

Nathalie Clement
Global CDO, Brand Image & Retail
L’Oréal
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iMocha enabled us to take a skills-first approach by mapping over 60 role-specific competencies and aligning them with curated learning paths, giving us deep visibility into employee strengths and growth.

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Tanuja Pereira
Head - Learning and Development (Laterals)
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