Customer Focus (Customer Excellence) is the ability to connect with your customers empathetically and help them succeed in their projects. According to a study conducted by Harvard Business Review, Customer Excellence has helped many IT companies like IBM, NSS Global, and Globe Telecom to develop a long-term sustainable value proposition. These companies have realigned their entire focus to satisfy customer needs. The impact of delivering customer excellence is that your customers love you more than anyone else in a particular industry. In the customer's eyes, you are the best partner with super-quality deliverables.
The customer focus competency test helps recruiters & hiring managers to assess candidates on different aspects of customer excellence like customer orientation skills, teamwork competency, and communication. The customer focus skills test is designed by experienced subject matter experts (SMEs) to evaluate and hire IT professionals with a customer-oriented approach.
Why use Interview Mocha's customer focus competency test?
The customer focus competency test is a scientifically designed "Situational judgment test" that identifies champions who exhibit excellent customer orientation skills in a quantifiable way. 20 Scientifically created real-life IT scenarios decode a candidate's behavioral pattern in 50 minutes in critical competencies which enable individuals to deliver customer excellence. Our research indicates that members who possess relevant proficiencies can exhibit excellent customer orientation and help companies create better business value.
The customer orientation skills test helps you to screen the candidates who possess traits as follows:
1. Ability to interact with clients or teams effectively
2. Ability to take accountability for their task
3. The empathetic approach toward customers
4. Overall conduct and attitude towards team and customers
5. Orientation towards team cohesion
iMocha's powerful reporting & intelligent analytics will help you overview the candidate's performance in each section of the customer focus test within a glance. Features like window violation and webcam proctoring help detect cheating while the candidate takes the test. Candidates can take the customer focus assessment test from anywhere in the comfort of their time zone.
The customer excellence test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio/Video Questions, LogicBox (AI-based essay evaluation), Job-based Simulations, True or False Questions, etc.
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<img alt="Team discussion" src="https://imtcdn.azureedge.net/636709844037625246_166660.jpg" style="max-width:420px;" />
<p style="text-align:justify; margin-bottom:0 !important;">Benjamin works at a renowned IT company that has received a multi-million dollar project, which is starting in a couple of weeks. Benjamin has been appointed as the project head, and he has been asked to form his core team for the project. According to you, who should Benjamin include in his team?</p>
</div><br /><div><div>Options</div><ul><li>He should select people with similar project experience from within or outside the organization. Since the project kicks off soon, he cannot invest much time in their training.</li><li>He should select people who are innovative and can come up with new ideas and can improve the existing processes.</li><li>He should select people who think and work like him. It will help Benjamin to get the job done according to his quality standards.</li><li><!--[if--><!--[endif]-->He should select eligible people with excellent performance ratings for their previous projects.<br />
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