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Customer Focus Competency Test
Test duration:
50
min
No. of questions:
20
Level of experience:
Entry Level

Customer Focus Competency Test

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Customer Focus Competency Test

Customer Focus (Customer Excellence) is the ability to connect with your customers empathetically and help them succeed in their projects. According to a study conducted by Harvard Business Review, Customer Excellence has helped many IT companies like IBM, NSS Global, and Globe Telecom to develop a long-term sustainable value proposition. These companies have realigned their entire focus to satisfy customer needs. The impact of delivering customer excellence is that your customers love you more than anyone else in a particular industry. In the customer's eyes, you are the best partner with super-quality deliverables.

The customer focus competency test helps recruiters & hiring managers to assess candidates on different aspects of customer excellence like customer orientation skills, teamwork competency, and communication. The customer focus skills test is designed by experienced subject matter experts (SMEs) to evaluate and hire IT professionals with a customer-oriented approach.

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How it works

Test Summary

Why use Interview Mocha's customer focus competency test?

The customer focus competency test is a scientifically designed "Situational judgment test" that identifies champions who exhibit excellent customer orientation skills in a quantifiable way. 20 Scientifically created real-life IT scenarios decode a candidate's behavioral pattern in 50 minutes in critical competencies which enable individuals to deliver customer excellence. Our research indicates that members who possess relevant proficiencies can exhibit excellent customer orientation and help companies create better business value.

The customer orientation skills test helps you to screen the candidates who possess traits as follows:

1. Ability to interact with clients or teams effectively

2. Ability to take accountability for their task

3. The empathetic approach toward customers

4. Overall conduct and attitude towards team and customers

5. Orientation towards team cohesion

iMocha's powerful reporting & intelligent analytics will help you overview the candidate's performance in each section of the customer focus test within a glance. Features like window violation and webcam proctoring help detect cheating while the candidate takes the test. Candidates can take the customer focus assessment test from anywhere in the comfort of their time zone.

The customer excellence test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio/Video Questions, LogicBox (AI-based essay evaluation), Job-based Simulations, True or False Questions, etc.

Useful for hiring
  • IT Professionals
  • Customer Support Consultant
  • Customer Excellence Manager
  • Customer Success Professionals
  • Customer Service Representative
  • Software Developer
Test Duration
50
min
No. of Questions
20
Level of Expertise
Entry Level
Topics Covered
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Team Collaboration

Customer Focus

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Communication

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Accountability

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Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.
Question type
Multiple Option
Topics covered
Managing Customer Expectations
Difficulty
Easy

Question:

Q 1. "Richard leads IT implementation for a banking client. His team consists of three other members. Two team members are developers, while the third one, Andy, is a validation expert. Andy resigned because of personal issues and left the organization last week. The team has just completed the development of the operation module.
The client has requested Richard's team to deliver the test cases for the recently developed operations module in a few days. and wrote to Andy a couple of weeks ago about these test cases. How should Richard respond to the client?"

Richard should apologize for the delay and inform the client that his team will deliver the test cases in a few days.
Richard should explain to the client that he recently learned about their requirements and assure them that his team will deliver them soon.
Richard should assure the client that his team has the validation capabilities and they will deliver the required test cases by the next week.
Richard should acknowledge the receipt of requirements from the client formally by email.
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Test Report
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