It is an essential component of business skills. Individuals working in this domain require listening, understanding, and comprehending the ability to interpret what the other person is saying.
Active Listening skill helps to understand the needs of the customer/client, solve their issues, and make them feel heard and understood, whether in person or over email and phone.
1.What are Active Listening Skills
It is an essential component of business skills. Individuals working in this domain require listening, understanding, and comprehending the ability to interpret what the other person is saying.
Active Listening skill helps to understand the needs of the customer/client, solve their issues, and make them feel heard and understood, whether in person or over email and phone.
2.Why use iMocha's Active Listening Skills Test?
This assessment is designed per the latest industry standards to help you gauge the non-technical strengths of the candidate and employees. The test usually consists of various question types and covers topics such as communication, interpretation of spoken words, business communications, and more.
Additionally, the powerful report feature of this test is presented in a well-organized and easy-to-read overview format.
This skills assessment test helps to screen candidates who exhibit the following skills:
It offers comprehensive test reports that recruiters and L&D managers can use to assess candidates' performance in every aspect quickly. Additionally, cheating prevention techniques like window violation, image, video proctoring, and others may be utilized to maintain individuals' integrity during the assessments.