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“The best part of iMocha is they have topic wise questions available. So if there is a need to evaluate Java or .Net skills of the employees, you can create specific assessments which will accurately measure their knowledge in that skill.”
Cheryl Tolkinen, Learning & Development Manager, Securian, USA
“We are very excited about the AI EnglishPro. Assessing Business English is always a challenge with simple grammar assessments and in-person interviews. We have been using the beta version of the business English proficiency test and are quite impressed with its ability to accurately evaluate the English proficiency skills using AI. We look forward to using it for all our future hires.”
A CRM (Customer Relationship Management) is an area that helps you to focus on your organization’s relationships with individual people including customers, service users, colleagues, or suppliers. CRM normally deals with data analysis about customers' history with a company that involves business relationships with customers, mostly focusing on holding customers and driving their growth in sales.
CRM basics test helps recruiters & hiring managers to assess candidate’s customer relationship management skills. CRM competency test is designed by experienced subject matter experts (SMEs) to evaluate and hire CRM Manager as per the industry standards.
CRM interview test helps to screen the candidates who possess traits as follows:
Experience in handling customers and solving customer issues
Knowledge of analyzing the requirements and building customer relations
Understanding of business ethics, time management, and etiquette
Experience and knowledge of marketing and sales to some extent
Excellent listening skills and interpersonal skills
CRM basics test is designed considering EEOC guidelines; it will help you to assess & hire diverse talent without any bias. With role-based access control, you can now maintain security within your account by providing access to each user based on their established role. Moreover, with the help of our advanced cheating prevention tools, you can allow candidates to take the test from anywhere in the comfort of their time zone.
CRM competency test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.
This CRM Basics Test is useful for hiring
CRM Functional Consultant
One of the most stressful situations is when you are trying very hard to assist a customer who has no idea how to use their computer.
Dr. White called in to troubleshoot an issue with installing software on his computer. Although you have gone through it multiple times with step-by-step instructions, he is just not able to get through the process successfully.
What is the best way to handle this situation?
A former customer has expressed a desire to discuss the possibility of resuming the use of your company's services and has provided you a slot for a meeting. What will you do in this situation?