Clock
Test duration:
25
min
Notes
No. of questions:
15
Tie
Level of experience:

CRM Basics Test

10052
+
Candidates
Assessed
140
+
Organizations Served
Fujitsu
Paypal
Capgemini
Deloitte
Coupa
UN Logo
Vanguard
EY Logo
About

CRM Basics Test

CRM (Customer Relationship Management) is an area that helps you to focus on your organization’s relationships with individual people, including customers, service users, colleagues, or suppliers. CRM normally deals with customers’ history data analysis - this involves business relationships with customers, primarily focusing on holding customers and driving their growth in sales. CRM basics test helps recruiters & hiring managers assess candidates’ customer relationship management skills.

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How it works

Test Summary

The CRM competency test is designed by experienced subject matter experts (SMEs) to evaluate and hire CRM Managers per industry standards. 

The CRM interview test helps to screen the candidates who possess the following traits: 

  • Experience in handling customers and solving customer issues
  • Knowledge of analyzing the requirements and building customer relations
  • Understanding of business ethics, time management, and etiquette
  • Experience and knowledge of marketing and sales to some extent
  • Excellent listening skills and interpersonal skills 

The CRM basics test is designed considering EEOC guidelines; it will help you to assess & hire diverse talent without bias. With role-based access control, you can now maintain security within your account by providing access to each user based on their established role. Moreover, with the help of our advanced cheating prevention tools, you can allow candidates to take the test from anywhere in the comfort of their time zone. 

The CRM competency test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, AI-LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

Test Duration
25
No. of Questions
15
Level of Expertise
Useful for hiring
  • CRM Manager
  • CRM Consultant
  • CRM Functional Consultant
Topics Covered
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Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.

Question types :

Multiple Option

Topic:

Difficulty:

Hard


Q 1. You have been asked to train « Naive Bayes model for spam detection dataset

Using Python command, what wil you add in the given code at XXXX to deciore, it and train your modal for the given dataset?

import numpy os np

X= nporroyll 3. 2b[1 21 [2.21.[3,21)
Y= nporray(fi.a,a.1))

XXXX

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

Question types :

Multiple Option

Topic:

Machine teaming

Difficulty:

Hard


Q 1. Q2 Lets assume that you have 6 Pandas DataFrome(af) in the below tole.

Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074

When the following commend is executed, what hoppens to the DatoFrome?

df= defiinat()
Y= nporray(fi.a,a.1))

Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074
Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074
it gives an error becouse of the third row which has on empty string.
None of these

Question types :

Multiple Option

Topic:

Building Partnership

Difficulty:

Mediam

Question:

A former customer has expressed a desire to discuss the possibility of resuming the use of your company's services and has provided you a slot for a meeting. What will you do in this situation?


Options

  • Attend the meeting, be well-prepared, and be ready with your proposal and the service you wish to provide.
  • Take your technology lead along with you. It will help you to propose a more feasible and practical solution.
  • Invite the customer to your office; you can include more individuals from teams like marketing, finance, and technology.
  • The first meeting should focus on relationship-building. You should assure 100 percent support towards the customer. Based on the customer’s feedback, decide the second meeting’s date and participants.
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