HomeBusiness Skills Tests
CRM Basics Test

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HomeBusiness Skills Tests
CRM Basics Test
Test duration:
25
min
No. of questions:
15
Level of experience:
Mid

CRM Basics Test

The CRM Basics Test helps recruiters assess a candidate's understanding of essential customer relationship management concepts. It evaluates foundational knowledge across CRM tools, processes, and strategies to ensure candidates can support and enhance customer engagement and retention.

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The United Nations
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The United Nations

CRM Basics Test

CRM (Customer Relationship Management) is an area that helps you to focus on your organization's relationships with individual people, including customers, service users, colleagues, or suppliers. CRM normally deals with customers' history data analysis - this involves business relationships with customers, primarily focusing on holding customers and driving their growth in sales.

CRM basics test helps recruiters & hiring managers assess candidates' customer relationship management skills. The CRM competency test is designed by experienced subject matter experts (SMEs) to evaluate and hire CRM Managers per industry standards. 

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How it works

Test Summary

‍The CRM interview test helps to screen the candidates who possess the following traits: 

  • Experience in handling customers and solving customer issues
  • Knowledge of analyzing the requirements and building customer relations
  • Understanding of business ethics, time management, and etiquette
  • Experience and knowledge of marketing and sales to some extent
  • Excellent listening skills and interpersonal skills 

The CRM basics test is designed considering EEOC guidelines; it will help you to assess & hire diverse talent without bias. With role-based access control, you can now maintain security within your account by providing access to each user based on their established role. Moreover, with the help of our advanced cheating prevention tools, you can allow candidates to take the test from anywhere in the comfort of their time zone. 

The CRM competency test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, AI-LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

Useful for hiring
  • CRM Manager
  • CRM Consultant
  • CRM Functional Consultant
Test Duration
25
min
No. of Questions
15
Level of Expertise
Mid
Topics Covered
Shuffle

Relationship management

Assesses candidates' ability to build and maintain strong customer relationships through proactive communication and trust-building strategies.

Customer service

Evaluates how candidates handle customer interactions, resolve issues, and deliver a consistently positive service experience.
Shuffle

Telephone Etiquette

Tests candidates on their ability to conduct professional phone conversations, focusing on tone, clarity, listening, and appropriate response.
Shuffle

Retention skills

Measures candidates' understanding of strategies to engage and retain customers by offering personalized and effective support.
Shuffle

Time management skills

Assesses how well candidates can manage tasks, prioritize follow-ups, and meet deadlines within a CRM-driven workflow.
Shuffle

Troubleshooting

Evaluates candidates' problem-solving skills in identifying and resolving customer or system-related issues quickly and efficiently.
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Test Report
You can customize this test by

Setting the difficulty level of the test

Choose easy, medium, or tricky questions from our skill libraries to assess candidates of different experience levels.

Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment and assess multiple skills together.

Adding your own
questions to the test

Add, edit, or bulk upload your coding, MCQ, and whiteboard questions.

Requesting a tailor-made test

Receive a tailored assessment created by our subject matter experts to ensure adequate screening.
Book a demo
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Microsoft Dynamics CRM Online Test (2016)

Salesforce CRM Test

SAP CRM Test (Customer Relationship Management)

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