Top 15 Workforce Optimization Software in 2025

Workforce optimization software helps organizations streamline skills management, forecasting, scheduling, time tracking, and performance analytics. These tools are essential for aligning workforce capabilities with business goals while reducing operational friction.

Organizations without integrated workforce optimization tools often struggle with low productivity, inconsistent compliance, and disengaged employees. This makes workforce optimization software a critical investment. According to KPMG, companies adopting AI‑driven workforce optimization expects productivity gains of up to 40%.

This blog highlights the top 15 workforce optimization solutions for 2025 and how they improve productivity and efficiency.

Top 15 Workforce Optimization Software

1. iMocha

iMocha is an AI-powered Skills Intelligence platform designed to optimize workforce planning and performance. It enables skills management, gap analysis, and forecasting based on real-time data. The platform matches employees to roles or projects using precise skill insights. iMocha helps enterprises adopt a skills-first approach to hiring, development, and mobility.

Here are its key features:

• Skills Management: Create a comprehensive inventory of workforce skills across roles and geographies.
• Skills Gap Analysis: Identify capability gaps in real time and prioritize targeted upskilling efforts.
• Forecasting Future Skill Needs: Predict emerging skill requirements based on business goals and evolving job roles.
• Skill Matching: Map employee strengths to current and future project needs to maximize efficiency.
• Skills Analytics: Visualize skills data with role-based dashboards and generate actionable insights for workforce planning.

Founding Year: 2015

G2 Rating: 4.4/5 (269 reviews)

Pricing: Click here for more details

2. Nice CXone

CXone is a cloud-based Workforce Optimization software suite by Nice. It helps organizations enhance employee productivity, identify performance gaps, provide targeted coaching, and accurately forecast workloads and schedule staff, all through a suite of applications. Here are its key features:

• It allows you to cut operational maintenance and upgrade costs and invest the savings in business growth programs.
• Right-size your staff based on seasonal or business fluctuations and optimize your cost efficiency with a pay-per-use model.
• Gain operational efficiency and cost-effectiveness with a single solution that allows you to add applications as needed.
• All applications offer an intuitive, simple interface that requires much less training compared to traditional premise-based solutions.

G2 Rating: 4.3/5 (1,718 reviews)

Pricing: Packages start at $71 per user/month

3. Verint

Verint’s WFO or Workforce Optimization Software empowers decision-making, productivity, and customer experience with its recording, coaching, and performance solutions. Enable your team to deliver exceptional customer experiences and reduce costs. Here are its key features:

• WFO can help you improve customer experience, scheduling, and operational efficiency by providing appropriate staffing levels and empowering employees.
• Scheduling staff based on skills, shift preferences, and customer demand and expectations.
• Verint Performance Management helps you capture data across multiple systems to efficiently track, manage, and improve individual and organizational performance.
• Verint Automated Quality Management helps ensure your employees are following the right processes by leveraging AI to automate the entire quality management process, from scoring evaluations to assigning coaching.

G2 Rating: 4.3/5 (916 reviews)

Pricing: NA

4. Calabrio

Calabrio is a cloud-based workforce optimization solution designed to improve customer experience, agent performance, and operational efficiency. It helps businesses forecast demand, schedule resources, monitor quality, and coach agents using unified, data-driven tools. Here are its key features:

• Improve forecasting accuracy and staffing decisions using AI-powered demand predictions and omnichannel data.
• Enhance agent engagement by allowing employees to manage schedules, swap shifts, and view performance metrics.
• Strengthen service quality through automated recording, speech analytics, and targeted coaching insights.
• Increase visibility into operations with real-time performance dashboards and customizable KPIs.

G2 Rating: 4.5/5 (334 reviews)

Pricing: NA

5. SAVIOM

SAVIOM offers an enterprise-grade workforce optimization solution tailored for industries with complex resource planning needs. Its platform helps organizations gain real-time visibility into workforce availability, skills, and utilization to improve decision-making and project delivery. Here are its key features:

• Maximize workforce utilization with intelligent forecasting, capacity planning, and role-based deployment.
• Reduce bench time and resourcing costs by aligning the right people with the right projects based on availability and skills.
• Improve agility with drag-and-drop scheduling, scenario planning, and real-time analytics for informed staffing decisions.
• Integrate with ERP, CRM, and HR systems to streamline workflows and ensure data consistency.

G2 Rating: 4.5/5 (1 review)

Pricing: Custom Pricing Model

6. Relex

Relex is a workforce optimization software that supports data-driven scheduling decisions. It helps ensure staffing aligns with projected workloads while increasing efficiency, reducing costs, and boosting both productivity and employee satisfaction. Here are its key features:

• Relex predicts future workloads using forecasted sales, customer footfall, and inbound goods flows to identify resource needs in customer service and goods handling.
• It automatically optimizes shifts based on employee contracts, skills, preferences, local legal requirements, and company-specific rules.
• It works with workforce management partners to provide employees with a mobile application for communicating shift preferences, swapping shifts, and bidding for extra shifts.

G2 Rating: 4.6/5 (18 reviews)

Pricing: NA

7. ServiceNow

ServiceNow’s WFO or Workforce Optimization Tool helps you optimize schedules and tasks to create high-performing service teams. It also lets you develop coaching paths to build necessary skills, increase team productivity, and gain real-time visibility across channels. Here are its key features:

• Manage employee schedules, on-call rotations, and time-off requests to ensure adequate staffing at all times.
• Track and filter team and individual data. Analyze KPIs, set goals, and monitor progress.
• Keep track of conversations, analyze voice recordings, and monitor capacity utilization across all channels.
• Ensure that your teams receive personalized training based on their individual preferences and development recommendations generated by AI.

G2 Rating: 4.4/5 (2,842 reviews)

Pricing: Contact sales team

8. Monitask

Workforce productivity software helps businesses improve efficiency and performance. It includes features for communication, collaboration, task management, and employee productivity. Here are its key features:

• Effective communication is crucial for productive teamwork. Workforce productivity software enables seamless and real-time communication among team members and departments, ensuring everyone is aligned.
• The software allows businesses to assign tasks, set deadlines, and track progress, leading to better organization, prioritization, and efficient work completion.
• Workforce productivity software tracks employee work hours, breaks, and attendance to monitor productivity, manage schedules, and ensure accurate payroll processing.
• Dedicated project management tools in workforce productivity software streamline project management by enabling efficient planning, task delegation, resource allocation, and progress tracking.
• Workforce productivity software enables collaboration through document sharing and editing, teamwork facilitation, version control, and centralized file access.

G2 Rating: 4.9/5 (94 reviews)

Pricing: Starts at $7.99/month per user

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9. ActivTrak

ActivTrak is a people analytics platform with a very robust Workforce Optimization Tool. It lets you optimize productivity and efficiency across your organization with actionable insights into work habits and quantifiable measures of progress. Here are its key features:

• Optimize your workforce strategy and technology investments to fuel successful work habits with data-driven decisions. 
• Understand how teams operate to discover the key factors contributing to success and areas for improvement. 
• Make data-driven decisions about hybrid work with insights into where employees work and where they work best. 
• Encourage the habits that maximize productivity and set clear guideposts to measure progress. Empower managers and employees to boost engagement, productivity, and well-being and get deeper insight into the work habits that drive business results.

G2 Rating: 4.4/5 (293 reviews)

Pricing: Starts at $10 user/month

10. Workforce Optimizer

The Workforce Optimizer platform uses Machine Learning for predictive analytics, Mathematical Optimization for solving complex resource scheduling problems, and advanced Data Analytics for real-time business insights. Some of its main features are:

• Workforce Optimizer forecasts upcoming workloads and staffing needs based on location, job title, skills, and/or role. 
• It auto-generates demand-based schedules using advanced mathematical optimization. 
• It dynamically redeploys the workforce based on unplanned events (sick leave, workload fluctuations) in real-time. 
• It allows managers to explore, analyze, and share real-time workforce analytics for informed decision-making.

G2 Rating: 4.5/5 (1 review)

Pricing: NA

11. Hubstaff

Hubstaff’s Workforce Optimization software uses employee metrics and management strategies to optimize HR. It offers advanced data collection and productivity monitoring for improved scheduling and overall outputs. Here are its key features:

• Track time, bill clients, and send invoices directly from Hubstaff. Automatically send payments to employees or freelancers based on hours worked during each pay period.
• It’s scheduling tool lets you create employee schedules and improve your team's experience. Easily assign team members to shifts and receive automatic alerts for late, missed, and abandoned shifts.
• Create custom projects to organize your team's efforts. Add team members, assign tasks, and designate a team lead to manage and oversee each project.
• Customize daily and weekly limits, set time and budget limits, and enable alerts for specific projects and team members. Establish work break policies and initiatives to improve work-life balance.

G2 Rating: 4.5/5 (1,455 reviews)

Pricing: Starter $7, Grow $9, Team $12, Enterprise $25 per user/month

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12. Zebra

Zebra has a Workcloud Workforce Optimization Suite, that optimizes labor costs, empowers employees, improves productivity, and maintains compliance. Align schedules to forecasted customer demand and execute real-time, prioritized tasks to drive sales and satisfy customers. Here are its key features:

• Optimize budgeting, forecasting, and scheduling to empower employees, manage workforce costs, and share resources across locations, departments, and roles. Align schedules with customer traffic and employee skills, certifications, and preferences.
• Simplify work processes and tasks for better efficiency and performance. Empower employees to succeed with clear task instructions.
• Ensure compliance and optimize timekeeping. Track time entry and labor to control costs and adhere to labor laws and regulations.

G2 Rating: 4.3/5 (52 reviews)

Pricing: NA

13. Workday

Workday is a cloud-based workforce optimization software that offers a unified solution for managing human resources, payroll, talent, and workforce planning. It combines automation with skills-based strategies to support a more agile, future-ready workforce. Here are its key features:

• Workday’s streamlined hire-to-pay process helps you make more precise workforce decisions. See how our business process framework makes it possible.
• Its flexible business processes enable you to make workforce adjustments quickly and easily, whether you're dealing with change, M&A, or new business opportunities. Explore essential resources for the evolving world of work.
• It also covers hourly, contingent, billable, and gig workers. Boost productivity, engage, and retain talent. Optimize your time, skills, and resources.

G2 Rating: 4.1/5 (4,226 reviews)

Pricing: NA

14. Workofo

Workofo is a workforce optimization platform that lets you maximize the efficiency of your staff schedules by using data on expected customer traffic and considering your business's specific requirements. Here are its key features:

• It utilizes sophisticated algorithms to accurately predict workload demands, efficiently manage rules, and optimize workforce scheduling to ensure operational efficiency and productivity.
• By analyzing customer business processes and meticulously testing optimized schedules right down to the employee level, we ensure seamless operational efficiency and precision.
• Workofo offers workforce optimization practices for industries with fluctuating demand, including HORECA, retail, contact centers, and distribution centers.

G2 Rating: NA

Pricing: NA

15. Bridgit

Bridgit Bench is a construction resource management software specifically designed to optimize workforce planning for construction companies. Here's a breakdown of Here are its key features:

• Smart Suggestions streamline project team assembly by providing a short list of team members with the right experience and availability based on your project criteria.
• The People Gantt is ideal for tracking project assignments and utilization rates. Whether you want to keep your team busy and engaged or prevent burnout, Bench provides complete visibility.
• Bridgit provides access to its talent directory to find team member profiles and make informed decisions.
• It lets you Consolidate your workforce planning tools for seamless communication from the office to the field.

G2 Rating: 4.3/5 (5 reviews)

Pricing: NA
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Explore the 14 best workforce analytics software to optimize productivity, track engagement, and align skills with business goals.

Conclusion

Conclusion

In a skills-driven economy, workforce optimization depends on how well you understand and manage talent capabilities. iMocha’s Skills Intelligence platform helps organizations build a future-ready workforce by identifying skill gaps, forecasting future needs, and aligning people with the right roles and projects.

From real-time skills analytics to AI-powered gap analysis and forecasting, iMocha enables HR and business leaders to make data-backed decisions that enhance productivity, agility, and performance. Whether it’s reskilling, internal mobility, or strategic hiring, iMocha empowers you to optimize every stage of the talent lifecycle with precision.

FAQs

What are workforce optimization strategies?

Workforce optimization strategies use data and technology to improve how talent is deployed. They focus on skills forecasting, performance tracking, scheduling efficiency, and targeted upskilling to drive productivity, engagement, and long-term workforce agility.

What features should be considered in Workforce Optimization Software?

Consider features such as skills management, real-time analytics, forecasting, scheduling automation, compliance tracking, and integration with existing systems. These features enable better planning, reduce inefficiencies, and align teams with strategic goals.

What is the difference between workforce management and workforce optimization?

Workforce management focuses on scheduling, time tracking, and basic tasks with the help of a workforce management software. Workforce optimization builds on these by adding skills analysis, training recommendations, and future planning for a more strategic approach.