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Telephone Etiquette Test
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Telephone Etiquette Test

iMocha’s telephone etiquette test is the ideal pre-hire test for recruiters and hiring managers to assess candidates objectively. This test is useful for hiring Telephone Operator, Workplace Receptionist, and Telephone etiquette Consultant. Our telephone etiquette assessment test helps to reduce hiring cost by 40% and increase interview-to-selection ratio by 62%.

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Online Telephone Etiquette Test

Telephone etiquette involves the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

Telephone etiquette skill test helps to hire managers and recruiters to find the most suitable candidate by assessing communication skills over a telephone or a mobile phone. Telephone etiquette test questions are designed and validated by Subject Matter Experts (SME) to assess and hire a telephone worker as per the industry standards. Telephone Etiquette is a soft skills, and iMocha's distinctive scenario-based questions help to evaluate candidates' soft skills.

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How it works

Test Summary

Telephone Etiquette skill test helps to screen the candidates who possess traits as follows:

  • Good listening skills and politeness
  • Charismatic, Creative and have a strong sense of humor
  • Good communication skills
  • Good people and social skills

Telephone etiquette test contains the latest & quality set of scenario-based questions to assess the operating experience of the candidate. Telephone etiquette test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, Logic Box (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

Useful for hiring
  • Telephone Operator
  • Workplace Receptionist
  • Telephone Etiquette Consultant
Test Duration
No. of Questions
Level of Expertise
Topics Covered

Telephone etiquette

iMocha’s online telephone etiquette test helps recruiters and hiring managers to evaluate candidate’s understanding about communication rules or etiquette for telephonic conversation





Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.
Question type
Topics covered
Best practices


Q 1. "In your initial greeting to a customer, avoid using good morning or good afternoon. The justification for this is:
Note: There can be multiple correct answers to this question."

You may miss the correct hour.
The caller could be in a different time zone.
The caller might be having a bad day.
No reason; it’s a personal choice.
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Test Report
You can customize this test by

Setting the difficulty level of the test

Choose easy, medium, or tricky questions from our skill libraries to assess candidates of different experience levels.

Combining multiple skills into one test

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Adding your own
questions to the test

Add, edit, or bulk upload your coding, MCQ, and whiteboard questions.

Requesting a tailor-made test

Receive a tailored assessment created by our subject matter experts to ensure adequate screening.