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Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. A number of organizations, including police and fire departments, emergency medical services, motorcycle couriers, taxicab providers, trucking companies, railroads,and public utility companies, use dispatchers to relay information and coordinate their operations. Essentially, the dispatcher is the "conductor" of the force, and is responsible for the direction of all units within it.
TYPICAL RESPONSIBILITIES
Receives incoming telephone calls regarding service malfunctions and repairs.
Providing exceptional customer service to clients at all times
Customer follow-up to determine satisfaction levels
Schedule and dispatch service technicians to customers homes/businesses
Obtains information from the caller to determine nature of the problem, and assess status.
Prioritizes calls and dispatches to appropriate maintenance/repair crews for investigation and repair.
Coordinates repair and maintenance with other departments and contractors.
Maintains related records on disposition of repair and maintenance.
Researchers data relating to service problems.
Utilizes departmental records and maps to ensure crew dispatch to correct location.
Maintains radio contact with repair crews through completion of assigned projects.
Acts as liaison person with other utilities during repairs or in the event of utility damage.
Generates computerized work orders for repair and maintenance requests.
Dispatch vehicles to licensed operators.
Review vehicle checks sheets and sub-pool dispatch worksheets for accuracy.
Initiate vehicle rental agreements assuring completeness and accuracy.
Assure rental vehicles are inspected for serviceability and cleanliness when returned.
Operate public conveyance vehicles as required
Resolve vehicle dispatch and rental issues with customers.
KEY SKILLS
Requires literacy and basic computer skills. – MS Word ,Excel
Basic knowledge of math required to count money and issue change.-Quantitative Aptitude
Must have excellent communication skills, both written and verbal.- Verbal Ability and Verbal Reasoning
