A Swedish multinational, one of the leading providers of Information and Communication Technology, enables its customers to leverage the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale.
Information & Communication Technology
The key challenges were:
Blue Prism is a trending RPA (Robotic Process Automation) software used by the company. The customer required employees having various skill levels in Blue Prism for their various projects. However, in absence of a skill meter, it was difficult to identify the right resources for the project. This hampered resource selection for various projects, leading to delays and slippages. The company wanted to understand the competency levels of their employees.
One of the features that appealed to them was 'own question uploads'. It already had a
few RPA skill questions in their repository. However, when iMocha’s customer success manager
had a review meeting, it was discovered that these were not the latest questions. iMocha
provided the latest Blue Prism questions. The company created assessments using their own
and iMocha questions. This empowered it to customize the test to suit their requirements.
It created a Blue Prism test comprising of different skills. The results helped bucket
its employees into:
Once this was clear, it became a lot easier to assign employees for various projects. The biggest
gain from this was matching the right skills with the right projects. The competency assessments
were now digitalized, which meant that there were almost zero manual efforts and elimination of
human bias as well. The skill meters further helped them design a training program to upskill their
Step by step explanation of the workflow:
The leading IT services company was able to create a competency meter for a niche skill like RPA. It improved handling of projects by effective resource management. Project allocations were unbiased. Further there was reduction of manual efforts and time in competency evaluation. With the success of competency mapping, it is planning to use iMocha for recruitment as well. It wants to use the average scores of their employees as a baseline to screen future candidates.
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