hexaware-case-study-how-to-upskill-employees-and-increase-productivity

How Hexaware upskilled employees for a 40% spike in productivity

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Hexaware at a glance

HexaVarsity is Hexaware’s solution for creating an empowered and multi-skilled workforce by enabling an experiential learning and growth environment for employees. Keen to introduce an employee-centric approach to learning and development, Tanuja and her team tied up with leading virtual educational portals to provide the necessary infrastructure to their consultants, with Udemy – the online learning & teaching marketplace with 100,000 courses - being one among the learning partners.

Headquarters: Mumbai, India

Global Presence: 37 locations

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Employees:

24,000+

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Established:

1990

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Industry:

Information Technology Services

iMocha products used:

Talent Development

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the challenges
Corporate HR at Hexaware, Tanuja Pereira, anticipated the changes in the world of work and envisioned an articulate people strategy that emphasized on ‘build and develop’.
The challenge

Keeping up with the pace of technological advancements is crucial for any organization aiming to thrive in today’s highly competitive environment. And ensuring the workforce is well-equipped for this rapidly evolving scenario is a thought enough to keep CHROs up at night. Hexaware, the leading global IT Consulting firm on a mission to transform how IT services are delivered, was facing a similar issue.
The general process for upskilling involved identifying a learning course for the employees and providing the requisite training via a learning platform. The L&D team was looking to upskill employees across 5 job roles with defined competencies. With the numerous courses readily available in Udemy, the team was still challenged in gauging the effectiveness of the courses, considering the lack of in-house expertise for immediate in-person assessments and time constraints for one-on-one assessments. While an assessment platform would seem a handy solution, the team found that assessments for their job roles did not match the course content.
With assessments covering only the generic subject matter of the defined job roles, the Hexaware team believed that the upskilling would have a negative impact if employees were to attempt a generic test after course completion. It could affect employee morale and skew the ROI of the upskilling exercise since test performance alone could not be the ideal indicator as the assessments themselves weren’t mapped to the courses.

The Hexaware team partnered with iMocha as an assessment partner to map content specifically for the listed courses, which required studying 70-80 hours of the course material and then creating unique assessments specific to that content. And these tests were created fast!

Having worked with iMocha for their lateral hiring needs since 2016, the team was already familiar with the platform and the team's capabilities, especially their fast response to custom test creation. The iMocha team started with a competency dictionary for each job role, identifying functional and behavioral competencies for each job role, listing suggested courses within Udemy, and going through all 70-80 hours of course material. The team was especially eager to learn about iMocha's image and video proctoring capabilities that capture images and videos (at regular intervals) of the employees during the course of the test, a cheating prevention mechanism to ensure the test taker doesn't participate in any unfair practices or outsource the test completion to a different expert!

  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.
  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.
  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.
  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.

Step by step explanation of the workflow:

  • They did not have a large recruitment team that could reach out to these universities across the USA to participate in career fairs and interact with the students. This hampered their recruitment roadmap.
  • However, more important was the lack of technical resources to evaluate candidates who applied for this role.
  • They did not have a large recruitment team that could reach out to these universities across the USA to participate in career fairs and interact with the students. This hampered their recruitment roadmap.
The result
the result

Almost 70-80 hours of course content was mapped to create specific assessments for maximum effectiveness. The iMocha team successfully delivered the assessments with 80 questions within a short span of 5 weeks, wherein 1 test was consistently delivered every week. This ensured the team could conduct the training as per the desired schedule without any delays on the assessment front. To date, more than 550 tests have been created, with a total of 55,000 assessments completed on the platform, with 36,000 of those being successfully completed as per the parameters set by the Hexaware team.

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