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Freshworks shortlists 56 freshgrads for upskilling

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Skills Assessed



Students registered


Students appeared


Selected for upskilling program


Information Technology & Services




USA, UK, Germany, India, Australia

  • Time intensive manual assessment process
  • Students were scattered across the state of Tamil Nadu, making in-person drive difficult
  • Comprehensive skills library
  • Multi-lingual assessments (English & Tamil)
  • Remotely proctored assessments

About Freshworks

Freshworks is a leading provider of modern SaaS solutions that solve multiple, complex business problems for companies of all sizes. Freshworks makes it fast and easy for businesses to delight their customers and employees. Freshworks does this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

The Challenge

Freshworks Software Academy (FWSA) is a social impact (CSR - Corporate Social Responsibility) initiative powered by Freshworks India Private limited for underprivileged students from low-income families who are unable to afford conventional college education but have the right motivation, aptitude to learn software skills & have a strong desire to start their career in technology.

This is a hybrid (offline and online) skilling programme covering 2 tracks:

  • Life-skills Track (English Communication & Personality Development)
  • Tech-skills Track (Software Development & Testing)

By training the students in the above tracks, the program aims to mould students into well-rounded professionals ready to take up tech jobs in the IT industry both within Freshworks & other companies willing to provide opportunities for these students.

Before using iMocha, Freshworks conducted manual assessments at their office. However, with the onset of the pandemic and the geographically diverse location of the students, this was no longer possible. Additionally, it was time-consuming as well. Freshworks was looking for a remote-first assessment solution with the right mix of Aptitude and English assessments.

The Solution

After evaluating multiple options, Freshworks selected iMocha as their assessment partner. Freshworks were impressed with the flexibility of the platform to create bilingual assessments in English and Tamil. Our AI-enabled proctoring measures ensured 100% integrity of assessments. Freshworks created FSAT-based on Math, Logical Reasoning & Basic Communication.

The Result

Freshworks initiated the drive online and received 955 simultaneous test takers. The assessments were administered seamlessly and currently, Freshworks is in the process of selecting the top 50 students for the Freshworks Software Academy (FWSA). iMocha’s assessments will also be used to assess the knowledge of the selected students after each module is completed in their training programme.

Want to know how iMocha can help with upskilling employees?


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Upskilling Portal

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