freshworks-case-study-employee-upskilling

Freshworks shortlists 56 fresh graduates for upskilling

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Brewing together with iMocha
Students registered
900+
Students appeared
800+
Selected for upskilling
50+
Skills assessed
English Proficiency
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Freshworks at a glance

Freshworks is a leading provider of modern SaaS solutions that solve multiple, complex business problems for companies of all sizes. Freshworks makes it fast and easy for businesses to delight their customers and employees. Freshworks does this by taking a fresh approach to building and delivering software-as-a-service, which is affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer (CX, CRM) and employee experience (ITSM, HRSM).

Headquarters: San Mateo, California, USA

Global Presence: 5 countries

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Employees:

4,000+

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Established:

2010

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Industry:

Computer Software

iMocha products used

Talent Development

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AI-enabled Proctoring

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the challenges
The main goal was to optimize time-intensive manual assessment process and find a way to assess students who were scattered across the state of Tamil Nadu and for whom making in-person drives were difficult.
The challenge

Freshworks Software Academy (FWSA) is a social impact (CSR - Corporate Social Responsibility) initiative powered by Freshworks India Private Limited for underprivileged students from low-income families who can't afford a conventional college education but have the right motivation, aptitude to learn software skills, & have a strong desire to start their careers in technology.

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This is a hybrid (offline and online) skilling program covering two tracks:

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  • Life-skills track (English Communication & Personality Development)
  • Tech-skills track (Software Development & Testing)

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By training the students in the above tracks, the program aims to mold students into well-rounded professionals ready to take up tech jobs in the IT industry both within Freshworks & other companies willing to provide opportunities for these students.

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Before using iMocha, Freshworks conducted manual assessments at their office. However, with the onset of the pandemic and the geographically diverse locations of the students, this was no longer possible and was time-consuming as well.

Freshworks was looking for a remote first assessment solution with the right mix of Aptitude and

English assessments. After evaluating multiple options, Freshworks selected iMocha as their

assessment partner.

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Freshworks was impressed with the flexibility of the platform to create bilingual assessments in

English and Tamil. Our AI-enabled proctoring measures ensured 100% integrity of assessments.

Freshworks created FSAT-based on Math, Logical Reasoning, & Basic Communication.

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  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.
  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.
  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.
  • During one of the weekly calls with Capgemini, our customer success team dived into their University Hiring strategy.

Step by step explanation of the workflow:

  • They did not have a large recruitment team that could reach out to these universities across the USA to participate in career fairs and interact with the students. This hampered their recruitment roadmap.
  • However, more important was the lack of technical resources to evaluate candidates who applied for this role.
  • They did not have a large recruitment team that could reach out to these universities across the USA to participate in career fairs and interact with the students. This hampered their recruitment roadmap.
The result
the result

Freshworks initiated the drive online and received 955 simultaneous test takers. The assessments were administered seamlessly. Currently, Freshworks is in the process of selecting the top 50 students for the Freshworks Software Academy (FWSA). iMocha’s assessments will also be used to assess the knowledge of the selected students after each module is completed in their training program.

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