Across North America, Latin America, Europe, and Asia
CP360 is a BPO organization operating across 10 locations worldwide. For more than 80 years, they have been ensuring seamless customer experience across healthcare, energy, automotive, tourism, government, insurance, retail, and technology industries. They leverage the skills of their BPM and CX management professionals who believe in inspecting the entire breadth of customer problems and deploy independently developed technical software to streamline solutions.
“We really like how AI-EnglishPro gave us insights around a candidates level of English. The ability that iMocha has to tie all data together and provide meaningful insights was really what we liked in particular with iMocha’s AI English Pro.”
Daniel Cheung, Vice President of Global Client Services,
Contact Point 360
To adopt an objective approach to talent analytics while hiring for multinational BPO teams and ensure alignment between skills and job profile.
iMocha’s Talent Acquisition Analytics solution mapped candidate’s skills competency accurately. CP360 could predict even the retention rate by looking at relevant data points in iMocha generated reports. It facilitated informed decision-making, while ensuring that all candidates get a fair chance.