Information Technology and Services
33 Global Locations
Hexaware is a fast-growing and automation-led next-generation provider, with a deep-rooted legacy of delivering excellence in IT, BPO and consulting services and with a rapidly expanding international footprint. This superior performance is driven by a combination of superior strategy, best teams in the world and a culture that is passionate about innovation and automation.
The problem faced by Hexaware was not a unique one. Hexaware did not have a standardized pre-screening assessment process. They were trying out a lot of methods to figure out the best candidates among the many that applied. Hexaware is in the expansion mode & they are planning to hire some 800 people in one department for 1 Quarter, that’s the scale Hexaware operates in. With such a huge number to fill in, a lot of their hires were based on gut feelings, and a bit of bias.
Recruiters and Hiring Managers conducted a lot of interviews to get to the right candidates. A major chunk of their time was wasted on irrelevant candidates. On certain occasions it happened that the candidates had air tight resumes, were impressive in the interviews, but lacked the required skill when hired. Every hire cost a lot of time, effort, and money to the company. Without skill quantification, it was like shooting arrows in the dark!
Hexaware has multi-dimensional hiring. They have bulk drives/walk-ins, account level hiring (internal hiring for different projects), and domain skills hiring (hiring based on particular domain expertise). Their recruitment teams and Hiring Managers were facing an enormous challenge of hiring job fit candidates within an acceptable time frame.
Recognizing these problems, Hexaware team worked with iMocha to create a solution that could in their words “plug the loopholes and create a data-driven process.” The process started with our Customer Success team onboarding their recruiters and hiring managers, helping them create assessments that validated candidate’s skills. The first impact of this was a recruitment process that was fueled by data and eliminated human bias.
Hexaware created pre-employment assessments for various job roles and levels. iMocha’s SME’s (Subject Matter Experts) created tests for Hexaware like Azure, Java, PHP, DevOps, Testing, PMBOK, BABOK, Machine learning & every other skill they required in the company across various job-roles. Since the recruiters and hiring managers were actively involved in the test creation, they could pick and choose the skills to be assessed.
We teamed up with Hexaware to help them roll out this recruitment process. Multiple departments have incorporated this process and iMocha’s platform could handle huge amounts of data effortlessly without any glitches.
Hexaware could identify the right consultants (employees) for their client projects. Many of their clients are from the Capital and Insurance sector and needed resources that had a fair bit of knowledge in that domain. Hexaware conducted internal assessments and selected apt resources. Using the powerful in-built analytics, Hexaware was able to view candidate reports as they are completed in real time and identify top performers. Moreover, they could also share the results with their clients who were assured of the competency level of the resources. Instead of following a trial and error method of recruitment, Hexaware now have a definite way to validate candidate skills and match the right person with the right job role.
Hexaware has been using iMocha worldwide as its assessment partner. They have seen a marked increase in the number of quality candidates that reach the interview phase in almost half the time it used to take them earlier. Since adaption of the iMocha solution they have assessed close to 50,000 candidates for various job roles.