ITIL (Information Technology Infrastructure Library)

Candidates Assessed

10657+

Organisations Served

114+

iMocha’s ITIL skills test is the preferred pre-employment test for recruiters and hiring managers to hire job-fit candidates for roles such as Configuration Manager – ITIL, IT Infrastructure Manager - ITIL, Incident Manager - ITIL, and ITIL Process Manager. Our ITIL assessment has helped our customers to reduces hiring time by 40%.

Test Summary

The test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, you will have a detailed analysis of test results to help you make better decisions and predict candidate and employee success.

ITIL test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio/Video Questions, Job-based Simulations, True or False Questions, etc.

The ITIL skills test is designed considering EEOC guidelines, it will help you assess & hire diverse talent without any bias.

Test Duration: 20 minutes

No. of Questions: 20

Level of Expertise: Entry/Mid/Expert

Useful for hiring

Configuration Manager - ITIL
IT Infrastructure Manager - ITIL
Incident Manager - ITIL
ITIL Process Manager

Topics Covered

IT Service Continuity Plan

iMocha’s ITIL test online helps recruiters and hiring managers to evaluate candidate’s understanding about IT service continuity management which plans for incident prevention, prediction, and management

Service Desk

This test assesses a candidate’s knowledge about service desk within the ITIL framework which provides single point of contact between the service provider and the users

Release Management Process

Our ITIL skills test helps in evaluating candidate’s understanding about release management process which consists of planning, designing, scheduling, testing, deploying, and controlling software releases

Service Capacity Management

Our test helps to assess a candidate’s proficiency in service capacity management which consists of the service designs, plans, and processes that ensure sufficient resources working at a time

Configuration Management Plan

This test evaluates candidate’s knowledge about configuration management plan in ITIL which helps to establish and maintain consistency of a product's performance

Problem Management

iMocha’s ITIL assessment helps in assessment of candidate’s understanding about problem management in ITIL which is process of identifying and dealing with the causes of disaster on an IT service

Capacity Management

Our test evaluates candidate’s proficiency in capacity management in ITIL framework which ensures a business is optimized in potential activities and production output

IT Financial Management

This ITIL skills test helps in assessment of candidate’s knowledge about financial management for IT services which includes funding to design, develop and deliver services effectively

You can customize this test by

Setting difficulty level of test

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

Adding your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.

Requesting a tailor-made test

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

Related Skills

Trusted By

“Siemens needed an employee review metric that was based on pure data, making it simpler for the hiring managers to evaluate their team. At the same time, we wanted the employees to be able to show case their domain knowledge and skills without the fear of any biases affecting their review process.”