ITIL (Information Technology Infrastructure Library)

Candidates Assessed


Organizations Served


iMocha’s ITIL skills test is the preferred pre-employment test for recruiters and hiring managers to hire job-fit candidates for roles such as Configuration Manager – ITIL, IT Infrastructure Manager - ITIL, Incident Manager - ITIL, and ITIL Process Manager. Our ITIL assessment has helped our customers to reduces hiring time by 40%.

About ITIL (Information Technology Infrastructure Library)

ITIL (Information Technology Infrastructure Library) focuses on aligning IT services with the needs of businesses. It describes different tasks, procedures, and processes for establishing integration with respect to the strategy of an organization.  

The ITIL test online has been designed and developed to help employers and recruiters evaluate the ITIL skills of candidates. The test contains well balanced and meaningful questions on IT Service Continuity Plan, Service Desk, Release Management Process, Service Capacity Management, Configuration Management Plan, Problem Management, Capacity Management, IT Financial Management and many more.

Are you a jobseeker looking to sharpen your skills?

Test Summary

The test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, you will have a detailed analysis of test results to help you make better decisions and predict candidate and employee success.  
ITIL test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio/Video Questions, Job-based Simulations, True or False Questions, etc. 

The ITIL skills test is designed considering EEOC guidelines, it will help you assess & hire diverse talent without any bias.

Test Duration: 20 minutes

No. of Questions: 20

Level of Expertise: Entry/Mid/Expert

Useful for hiring

  • Configuration Manager - ITIL
  • IT Infrastructure Manager - ITIL  
  • Incident Manager - ITIL 
  • ITIL Process Manager 

Topics Covered

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IT Service Continuity Plan

iMocha’s ITIL test online helps recruiters and hiring managers to evaluate candidate’s understanding about IT service continuity management which plans for incident prevention, prediction, and management

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Service Desk

This test assesses a candidate’s knowledge about service desk within the ITIL framework which provides single point of contact between the service provider and the users

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Release Management Process

Our ITIL skills test helps in evaluating candidate’s understanding about release management process which consists of planning, designing, scheduling, testing, deploying, and controlling software releases

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Service Capacity Management

Our test helps to assess a candidate’s proficiency in service capacity management which consists of the service designs, plans, and processes that ensure sufficient resources working at a time

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Configuration Management Plan

This test evaluates candidate’s knowledge about configuration management plan in ITIL which helps to establish and maintain consistency of a product's performance

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Problem Management

iMocha’s ITIL assessment helps in assessment of candidate’s understanding about problem management in ITIL which is process of identifying and dealing with the causes of disaster on an IT service

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Capacity Management

Our test evaluates candidate’s proficiency in capacity management in ITIL framework which ensures a business is optimized in potential activities and production output

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IT Financial Management

This ITIL skills test helps in assessment of candidate’s knowledge about financial management for IT services which includes funding to design, develop and deliver services effectively 

Sample Questions

Choose from our 100,000+ question library or add your own questions to make powerful custom tests

Question types:

Multiple Answer





Q 1. The service desk staff needs which of the following?

Note: There can be multiple correct answers to this question.
A good telephone manner
Some technical appreciation of the supported services
Awareness of the likely business impact of service incidents
All of the options

Question types:

Multiple Option





Q 2. Which of the following can be excluded from an urgent software release in exceptional circumstances?
Undertaking full testing
Updating the CMDB
Incrementing the version number
Placing the amended version in the DSL

Question types:

Multiple Option





Q 3. A good incident management process facilitates which of the following?
It ensures error corrections are treated as urgent changes
It diagnoses the underlying cause of incidents quickly
It restores normal service operation as quickly as possible following an incident
All of the options

Sample Report

View Full Report . . .

Skill wise performance report by iMocha

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You can customize this test by

difficulty level
Setting difficulty level of test      

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.                       

multiple skills
Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.                                              

adding own skill
Adding your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.                       

tailor made test
Requesting a tailor-made test                  

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

Trusted By

Vipin Sharma, Mobile Programming
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“Thanks to Customer Success Team of iMocha, they have shared the best practices of quick test creation & also helped us in training all our recruiters for various functionalities of the tool. Now my team of 25 recruiters has adopted this measure & it has done wonders for our clients.”

Vipin Sharma, Mobile Programming

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