HomeIT Infrastructure Management Tests
ITIL Test (Information Technology Infrastructure Library)
Test duration:
No. of questions:
Level of experience:

ITIL Test (Information Technology Infrastructure Library)

iMocha’s ITIL skills test is the preferred pre-employment test for recruiters and hiring managers to hire job-fit candidates for roles such as Configuration Manager – ITIL, IT Infrastructure Manager - ITIL, Incident Manager - ITIL, and ITIL Process Manager. Our ITIL assessment has helped our customers to reduce hiring time by 40%.

A red swirl
Trusted by 500+ Enterprises

ITIL (Information Technology Infrastructure Library)

ITIL (Information Technology Infrastructure Library) focuses on aligning IT services with the needs of businesses. It describes different tasks, procedures, and processes for establishing integration concerning an organization's strategy.

The ITIL test online has been designed and developed to help employers and recruiters evaluate the ITIL skills of candidates. The test contains well-balanced and meaningful questions on IT Service Continuity Plan, Service Desk, Release Management Process, Service Capacity Management, Configuration Management Plan, Problem Management, Capacity Management, IT Financial Management, and many more.

Wondering what other skills we have in our World’s Largest Skills Assessment library?
Visit here
How it works

Test Summary

The test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience rather than theoretical knowledge. Using powerful reporting, you will have a detailed test results analysis to help you make better decisions and predict candidate and employee success.

ITIL test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio/Video Questions, Job-based Simulations, True or False Questions, etc.

The ITIL skills test is designed considering EEOC guidelines; it will help you assess & hire diverse talent without bias.

Useful for hiring
  • Configuration Manager - ITIL
  • IT Infrastructure Manager - ITIL
  • Incident Manager - ITIL
  • ITIL Process Manager
Test Duration
No. of Questions
Level of Expertise
Topics Covered

IT Service Continuity Plan

iMocha’s ITIL test online helps recruiters and hiring managers to evaluate candidates’ understanding of IT service continuity management which plans for incident prevention, prediction, and management.

Service Desk

This test assesses a candidate’s knowledge about the service desk within the ITIL framework, providing a single contact point between the service provider and the users.

Service Capacity Management

Our test helps to assess a candidate’s proficiency in service capacity management which consists of the service designs, plans, and processes that ensure sufficient resources working at a time.

Release Management Process

Our ITIL skills test helps evaluate a candidate’s understanding of the release management process, which consists of planning, designing, scheduling, testing, deploying, and controlling software releases.

Problem Management

iMocha’s ITIL assessment helps assess the candidate’s understanding of problem management in ITIL, which is identifying and dealing with the causes of disaster in an IT service.

Capacity Management

Our test evaluates candidate’s proficiency in capacity management in ITIL framework which ensures a business is optimized in potential activities and production output
Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.
Question type
Multiple Option
Topics covered
Incident Management


Q 1. A good incident management process facilitates which of the following?

It ensures error corrections are treated as urgent changes
It diagnoses the underlying cause of incidents quickly
It restores normal service operation as quickly as possible following an incident
All of the options
A helicopter view of the employee's progress
Test Report
You can customize this test by

Setting the difficulty level of the test

Choose easy, medium, or tricky questions from our skill libraries to assess candidates of different experience levels.

Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment and assess multiple skills together.

Adding your own
questions to the test

Add, edit, or bulk upload your coding, MCQ, and whiteboard questions.

Requesting a tailor-made test

Receive a tailored assessment created by our subject matter experts to ensure adequate screening.