SAP Customer Engagement Center is a contact center or calls center solution that stands between self–service solutions such as Conversational AI and field service solutions such as core systems. It is a solution that can be integrated with various front-end office processes and is part of SAP C/4 HANA. Moreover, it engages customers in their buying journey and provides service support offered by service teams.
SAP Customer Engagement Center skills test helps recruiters and hiring managers assess candidates’ customer engagement skills. SAP Customer Engagement Center online test is designed by experienced subject matter experts (SMEs) to evaluate and hire SAP customer engagement executives as per industry standards.
SAP Customer Engagement Center skills test helps to screen the candidates who possess traits as follows:
SAP Customer Engagement Center online test is a secure and reliable way of candidate assessment. You can use our role-based access control feature to restrict system access based on the roles of individual users within the recruiting team. Features like window violation, image, audio & video proctoring help detect cheating during the test.
This test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.
As part of innovation, your customer has decided to make use of the Visitor Chat application on the website and want to customize the application as per the needs. So before you start configuring the application what all you need to set up this configuration for your website?