SAP Customer Engagement Center Skills Test

Topics covered

  • SCP Cockpit
  • Configuration
  • Communication Systems
  • S/4 HANA System
  • Engagement Center
  • Cloud Platform Integration
  • Test Duration: 20 minutes
  • No. of Questions: 10
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About SAP Customer Engagement Center Skills Test

SAP Customer Engagement Center is a contact center or calls center solution that stands in between self–service solutions such as Conversational AI and field service solutions such as core systems. It is a solution that can be integrated with various front-end office processes and also is a part of SAP C/4 HANA. It is a solution that will engage customers in their buying journey and will provide service support offered by service teams. 

SAP Customer Engagement Center skills test helps recruiters and hiring managers assess candidate’s customer engagement skills. SAP Customer Engagement Center online test is designed by experienced subject matter experts (SMEs) to evaluate and hire SAP customer engagement executive as per the industry standards.

SAP Customer Engagement Center skills test helps to screen the candidates who possess traits as follows:
 

  • Ability to work with SAP Service Cloud Engagement Center
  • Experience in SAP Cloud Platform Integration
  • Knowledge of communication systems and data exchange between S/4 HANA and SAP Cloud Engagement Center
  • Knowledge of business partner roles and services in the Engagement Center

 
SAP Customer Engagement Center online test is a secure and reliable way of candidate assessment. You can use our role-based access control feature to restrict system access based on the roles of individual users within the recruiting team. Features like window violation, image, audio & video proctoring help detect cheating during the test.
 
This test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc. 

This SAP Customer Engagement Center Skills Test is useful for hiring

  • Customer Engagement Executive
  • Principal SAP Engagement Manager 
  • SAP C4C Developer