SAP Customer Engagement Center Test

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Test duration:

min

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No. of questions:

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Level of experience:

Mid

SAP Customer Engagement Center Test

The SAP Customer Engagement Center Test helps recruiters and hiring managers evaluate a candidate's expertise in managing customer interactions using SAP solutions. It enables organizations to streamline hiring for support and CRM roles by validating skills in request routing, channel configuration, data integration, and service automation.

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SAP Customer Engagement Center Skills Test

SAP Customer Engagement Center is a contact center or calls center solution that stands between self–service solutions such as Conversational AI and field service solutions such as core systems. It is a solution that can be integrated with various front-end office processes and is part of SAP C/4 HANA. Moreover, it engages customers in their buying journey and provides service support offered by service teams.

SAP Customer Engagement Center skills test helps recruiters and hiring managers assess candidates' customer engagement skills. SAP Customer Engagement Center online test is designed by experienced subject matter experts (SMEs) to evaluate and hire SAP customer engagement executives as per industry standards.

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How it works

Test Summary

SAP Customer Engagement Center skills test helps to screen the candidates who possess traits as follows:

Ability to work with SAP Service Cloud Engagement Center
Experience in SAP Cloud Platform Integration
Knowledge of communication systems and data exchange between S/4 HANA and SAP Cloud Engagement Center
Understanding of business partner roles and services in the Engagement Center

SAP Customer Engagement Center online test is a secure and reliable way of candidate assessment. You can use our role-based access control feature to restrict system access based on the roles of individual users within the recruiting team. Features like window violation, image, audio & video proctoring help detect cheating during the test.

This test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, LogicBox (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

Useful for hiring

Customer Engagement Executive
Principal SAP Engagement Manager
SAP C4C Developer

Test Duration

min

No. of Questions

Level of Expertise

Mid

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Topics Covered

SCP Cockpit

This test evaluates a candidate's ability to navigate and manage the SAP Cloud Platform (SCP) Cockpit for configuring services, subscriptions, and security settings.

Configuration

This test assesses a candidate's skills in configuring the Customer Engagement Center environment, including channel setup, agent routing, and UI customization.

Communication Systems

This test evaluates a candidate's understanding of integrating and managing communication systems such as telephony, email, and chat within SAP CEC.

S/4 HANA System

This test assesses a candidate's ability to connect and synchronize the Customer Engagement Center with S/4HANA for real-time data exchange and service workflows.

Engagement Center

This test evaluates a candidate's proficiency in managing customer interactions using the SAP Engagement Center interface, including service requests and ticketing.

Cloud Platform Integration

This test assesses a candidate's skills in integrating SAP CEC with other cloud or third-party systems using SAP Cloud Platform Integration (CPI).

You can customize this test by

Setting the difficulty level of the test

Choose easy, medium, or tricky questions from our skill libraries to assess candidates of different experience levels.

Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment and assess multiple skills together.

Adding your own
questions to the test

Add, edit, or bulk upload your coding, MCQ, and whiteboard questions.

Requesting a tailor-made test

Receive a tailored assessment created by our subject matter experts to ensure adequate screening.

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Related Skills

SAP Cloud Platform Integration Test

SAP Commerce Cloud Test

SAP S/4Hana Online Test

SAP C4C Test (Cloud for Customers)

SAP CRM 7.0 EHP4 Test

SAP CPQ Test

FAQ

Test summary

Topics Assessed

Use this test to hire

helps you to screen the traits below:

Why choose iMocha for this test?

You can customize this test by

Setting the difficulty level of the test

Combining multiple skills into one

Adding your own questions

Requesting a tailor-made test

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Frequently Asked Questions

SAP Customer Engagement Center Test