Cisco Unified Contact Center Test Assessment

Test duration:

min

No. of questions:

Level of experience:

Entry/Mid/Senior

CISCO Unified Contact Center Test

iMocha's CISCO Unified Contact Center test is the most preferred skills assessment by recruiters and hiring managers to identify job-fit candidates objectively and quickly. The assessment is useful for hiring for job roles such as CISCO Engineer, CISCO Contact Center IVR, CISCO Unified Contact Center Engineer. The test can reduce hiring time by 80%.

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21345

Candidates
Assessed

134

Organizations Served

About

Cisco Unified Contact Center Test Assessment

CISCO Unified Contact Center helps in delivering highly secure, virtual, and customer interaction management solutions for many agents. It provides sophisticated call routing and comprehensive contact management capabilities, email, web chat, and social media integration.

The CISCO Unified Contact Center test is specially designed to check the application, productivity, and management skills of a CISCO Unified Contact Center engineer as per industry standards. Our CISCO Unified Contact Center skilled test is created and validated by Subject Matter Experts (SMEs).

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How it works

Test Summary

The CISCO Unified Contact Center Test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. Therefore, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, a detailed analysis of test results is provided to help facilitate better decisions and predict candidates'/employees' success.

The CISCO Unified Contact Center test is designed considering EEOC guidelines and helps assess and hire diverse talent without any bias.

The test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Descriptive, Whiteboard Questions, Audio / Video Questions, AI-LogicBox, Coding Simulations, True or False Questions, etc.

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Test Duration

No. of Questions

Level of Expertise

Entry/Mid/Senior

Useful for hiring

CISCO Contact Center IVR
CISCO Unified Contact Center Engineer
CISCO Engineer

Topics Covered

CISCO UCCE Enterprise CTI

iMocha’s CISCO UCC test gauges a candidate’s knowledge of Computer Telephony Integration Server for integrating CTI applications to contact center enterprises.

Media Routing Peripheral Gateway

The pre-hire test assesses one's knowledge of routing media requests of different types, such as email, web callback, and so on.

CISCO Unified IP IVR Systems

The CISCO UCC test evaluates candidate’s understanding of Interactive Voice Response to simplify business process integration, increase flexibility, and improve efficiency in network hosting.

CISCO Unified ICM Solution

The test enables you to assess candidates based on their understanding of Intelligent Contact Management solutions which can blend multiple communication channels.

CISCO Unified Customer Voice Portal

The CISCO UCC test checks a candidate’s understanding of CISCO Unified Customer Voice Portal that provides IP-based automated customer self-service and call routing.

Sample Question

Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.

Question types :

Multiple Answer

Topic:

Difficulty:

Easy

Question:

Q 1. Which two events can cause the "Send to VRU" to fail within an ICM script for the Cisco Unified Customer Voice Portal?
Note: There can be multiple correct answers to this question.

No network VRU is configured for the routing client.

VRU PIM just got out of service.

Incorrect media file name.

"Send to the originator" is not enabled.

The primary VRU peripheral gateway is out of service.

A helicopter view of the employee's progress

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