Cisco Unified Contact Center Test Assessment

Candidates Assessed

21345+

Organisations Served

134+

iMocha's CISCO Unified Contact Center test is the most preferred skills assessment by recruiters and hiring managers to identify the job-fit candidate objectively and quickly. The assessment is useful for hiring job roles such as CISCO Engineer, CISCO Contact Center IVR, CISCO Unified Contact Center Engineer. The test can reduce hiring time by 80%

CISCO Unified Contact Center Test

About Cisco Unified Contact Center Test Assessment

CISCO Unified Contact Center helps in delivering highly secure, virtual, and customer interaction management solutions for many agents. CISCO Unified Contact Center provides sophisticated call routing and comprehensive contact management capabilities, E-mail, Web chat, and social media integration. 
 
CISCO Unified Contact Center test is specially designed to check the application, productivity, and management skills of a CISCO Unified Contact Center engineer – as per Industry Standards. Our CISCO Unified Contact Center skilled test is created and validated by Subject Matter Experts.

Are you a jobseeker looking to sharpen your skills?

Test Summary

CISCO Unified Contact Center Test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, you will have a detailed analysis of test results to help you make better decisions and predict candidate and employee success. 
 
The CISCO Unified Contact Center test is designed considering EEOC guidelines. It will help you assess & hire diverse talent without any bias.  

The CISCO Unified Contact Center test may contain MCQ's (Multiple Choice Questions), MAQ's (Multiple Answer Questions), Fill in the Blanks, Descriptive, Whiteboard Questions, Audio / Video Questions, AI-LogicBox, Coding Simulations, True or False Questions, etc.

Test Duration: 20 minutes

No. of Questions: 10

Level of Expertise: Entry/Mid/Senior

Useful for hiring

  • CISCO Contact Center IVR
  • CISCO Unified Contact Center Engineer
  • CISCO Engineer

Topics Covered


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CISCO UCCE Enterprise CTI

 iMocha’s CISCO UCC test gauges candidate’s knowledge of Computer Telephony Integration Server for integrating CTI applications to Contact center Enterprise  

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CISCO Unified ICM Solution

CISCO Unified Contact Center test enables you to assess candidates based on their understanding of Inteligent Contact Management solution which can blend multiple communication channels 

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CISCO Unified Customer Voice Portal

CISCO UCC test checks candidate’s understanding of CISCO Unified Customer Voice Portal that provides IP based automated customer self-service and call routing 

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Media Routing Peripheral Gateway

The pre-hire test assesses knowledge of routing media requests of different types such as email, Web callback, and so on 

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CISCO Unified IP IVR Systems

The CISCO UCC test evaluates candidate’s understanding of Interactive Voice Response to simplify business process integration, increases flexibility, and improves efficiency in network hosting

Sample Questions

Choose from our 100,000+ question library or add your own questions to make powerful custom tests

Question types:

Multiple Answer

Topic:

-

Difficulty:

Easy


Q 1. Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal?

Note: There can be multiple correct answers to this question.
No network VRU is configured for the routing client.
VRU PIM just got out of service.
Incorrect media file name.
Send to the originator is not enabled.
Primary VRU peripheral gateway is out of service.

Question types:

Multiple Answer

Topic:

-

Difficulty:

Easy


Q 2. In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true?

Note: There can be multiple correct answers to this question.
Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Sample Report

View Full Report . . .

Skill wise performance report by iMocha

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You can customize this test by

difficulty level
Setting difficulty level of test      

Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.                       

multiple skills
Combining multiple skills into one test

Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.                                              

adding own skill
Adding your own questions to the test

Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more.                       

tailor made test
Requesting a tailor-made test                  

Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

Trusted By

Megan Akhras, Co-founder & director, JExcelle, Canada
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“We are a tutoring agency, wherein the crux of our business lies in the quality of the tutors we hire. Hence it is imperative that our hiring is top notch. We were impressed by the caliber, depth, and breadth of the assessments provided by iMocha. With iMocha, we have found a great assessment tool for our hiring requirements.”

Megan Akhras, Co-founder & director, J'Excelle, Canada

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