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Cisco Unified Contact Center Test Assessment
Clock
Test duration:
20
min
Notes
No. of questions:
10
Tie
Level of experience:
Entry/Mid/Senior

CISCO Unified Contact Center Test

iMocha's CISCO Unified Contact Center test is the most preferred skills assessment by recruiters and hiring managers to identify job-fit candidates objectively and quickly. The assessment is useful for hiring for job roles such as CISCO Engineer, CISCO Contact Center IVR, CISCO Unified Contact Center Engineer. The test can reduce hiring time by 80%.

21345
+
Candidates
Assessed
134
+
Organizations Served
Fujitsu
Paypal
Capgemini
Deloitte
Coupa
UN Logo
Vanguard
EY Logo
About

Cisco Unified Contact Center Test Assessment

CISCO Unified Contact Center helps in delivering highly secure, virtual, and customer interaction management solutions for many agents. It provides sophisticated call routing and comprehensive contact management capabilities, email, web chat, and social media integration.  The CISCO Unified Contact Center test is specially designed to check the application, productivity, and management skills of a CISCO Unified Contact Center engineer as per industry standards. Our CISCO Unified Contact Center skilled test is created and validated by Subject Matter Experts (SMEs).

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How it works

Test Summary

The CISCO Unified Contact Center Test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. Therefore, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, a detailed analysis of test results is provided to help facilitate better decisions and predict candidates'/employees' success.

The CISCO Unified Contact Center test is designed considering EEOC guidelines and helps assess and hire diverse talent without any bias.

The test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Descriptive, Whiteboard Questions, Audio / Video Questions, AI-LogicBox, Coding Simulations, True or False Questions, etc.

Test Duration
20
No. of Questions
10
Level of Expertise
Entry/Mid/Senior
Useful for hiring
  • CISCO Contact Center IVR
  • CISCO Unified Contact Center Engineer
  • CISCO Engineer
Topics Covered
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CISCO UCCE Enterprise CTI

iMocha’s CISCO UCC test gauges a candidate’s knowledge of Computer Telephony Integration Server for integrating CTI applications to contact center enterprises.

Media Routing Peripheral Gateway

The pre-hire test assesses one's knowledge of routing media requests of different types, such as email, web callback, and so on.
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CISCO Unified IP IVR Systems

The CISCO UCC test evaluates candidate’s understanding of Interactive Voice Response to simplify business process integration, increase flexibility, and improve efficiency in network hosting.
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CISCO Unified ICM Solution

The test enables you to assess candidates based on their understanding of Intelligent Contact Management solutions which can blend multiple communication channels.
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CISCO Unified Customer Voice Portal

The CISCO UCC test checks a candidate’s understanding of CISCO Unified Customer Voice Portal that provides IP-based automated customer self-service and call routing.
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Sample Question
Choose from our 100,000+ questions library or add your own questions to make powerful custom tests.

Question types :

Multiple Option

Topic:

Difficulty:

Hard


Q 1. You have been asked to train « Naive Bayes model for spam detection dataset

Using Python command, what wil you add in the given code at XXXX to deciore, it and train your modal for the given dataset?

import numpy os np

X= nporroyll 3. 2b[1 21 [2.21.[3,21)
Y= nporray(fi.a,a.1))

XXXX

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

from skinamnaive_bayas import

Gaussianna

otf = Gaussianne()

ceataie(x ¥)

Question types :

Multiple Option

Topic:

Machine teaming

Difficulty:

Hard


Q 1. Q2 Lets assume that you have 6 Pandas DataFrome(af) in the below tole.

Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074

When the following commend is executed, what hoppens to the DatoFrome?

df= defiinat()
Y= nporray(fi.a,a.1))

Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074
Index Code Open High
0 AAPL 19877 70074
1 AAPL 19877 70074
2 AAPL 19877 70074
3 AAPL 19877 70074
4 AAPL 19877 70074
it gives an error becouse of the third row which has on empty string.
None of these

Question types :

Multiple Answer

Topic:

Difficulty:

Easy

Question:

Which two events can cause the "Send to VRU" to fail within an ICM script for the Cisco Unified Customer Voice Portal?

Note: There can be multiple correct answers to this question.


Options

  • No network VRU is configured for the routing client.
  • VRU PIM just got out of service.
  • Incorrect media file name.
  • "Send to the originator" is not enabled.
  • The primary VRU peripheral gateway is out of service.
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