Cisco Unified Contact Center Test Assessment

Candidates Assessed

21345+

Organizations Served

134+

iMocha's CISCO Unified Contact Center test is the most preferred skills assessment by recruiters and hiring managers to identify the job-fit candidate objectively and quickly. The assessment is useful for hiring job roles such as CISCO Engineer, CISCO Contact Center IVR, CISCO Unified Contact Center Engineer. The test can reduce hiring time by 80%

Test Summary

CISCO Unified Contact Center Test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, you will have a detailed analysis of test results to help you make better decisions and predict candidate and employee success.

The CISCO Unified Contact Center test is designed considering EEOC guidelines. It will help you assess & hire diverse talent without any bias.

The CISCO Unified Contact Center test may contain MCQ's (Multiple Choice Questions), MAQ's (Multiple Answer Questions), Fill in the Blanks, Descriptive, Whiteboard Questions, Audio / Video Questions, AI-LogicBox, Coding Simulations, True or False Questions, etc.

Test Duration: 20 minutes

No. of Questions: 10

Level of Expertise: Entry/Mid/Senior

Useful for hiring

CISCO Contact Center IVR
CISCO Unified Contact Center Engineer
CISCO Engineer

Topics Covered

CISCO UCCE Enterprise CTI

iMocha’s CISCO UCC test gauges candidate’s knowledge of Computer Telephony Integration Server for integrating CTI applications to Contact center Enterprise

CISCO Unified ICM Solution

CISCO Unified Contact Center test enables you to assess candidates based on their understanding of Inteligent Contact Management solution which can blend multiple communication channels

CISCO Unified Customer Voice Portal

CISCO UCC test checks candidate’s understanding of CISCO Unified Customer Voice Portal that provides IP based automated customer self-service and call routing

Media Routing Peripheral Gateway

The pre-hire test assesses knowledge of routing media requests of different types such as email, Web callback, and so on

CISCO Unified IP IVR Systems

The CISCO UCC test evaluates candidate’s understanding of Interactive Voice Response to simplify business process integration, increases flexibility, and improves efficiency in network hosting