iMocha's CISCO Unified Contact Center test is the most preferred skills assessment by recruiters and hiring managers to identify the job-fit candidate objectively and quickly. The assessment is useful for hiring job roles such as CISCO Engineer, CISCO Contact Center IVR, CISCO Unified Contact Center Engineer. The test can reduce hiring time by 80%
CISCO Unified Contact Center helps in delivering highly secure, virtual, and customer interaction management solutions for many agents. CISCO Unified Contact Center provides sophisticated call routing and comprehensive contact management capabilities, E-mail, Web chat, and social media integration.
CISCO Unified Contact Center test is specially designed to check the application, productivity, and management skills of a CISCO Unified Contact Center engineer – as per Industry Standards. Our CISCO Unified Contact Center skilled test is created and validated by Subject Matter Experts.
CISCO Unified Contact Center Test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, you will have a detailed analysis of test results to help you make better decisions and predict candidate and employee success.
The CISCO Unified Contact Center test is designed considering EEOC guidelines. It will help you assess & hire diverse talent without any bias.
The CISCO Unified Contact Center test may contain MCQ's (Multiple Choice Questions), MAQ's (Multiple Answer Questions), Fill in the Blanks, Descriptive, Whiteboard Questions, Audio / Video Questions, AI-LogicBox, Coding Simulations, True or False Questions, etc.
Test Duration: 20 minutes
No. of Questions: 10
Level of Expertise: Entry/Mid/Senior
CISCO UCCE Enterprise CTI
iMocha’s CISCO UCC test gauges candidate’s knowledge of Computer Telephony Integration Server for integrating CTI applications to Contact center Enterprise
CISCO Unified Contact Center test enables you to assess candidates based on their understanding of Inteligent Contact Management solution which can blend multiple communication channels
CISCO UCC test checks candidate’s understanding of CISCO Unified Customer Voice Portal that provides IP based automated customer self-service and call routing
The pre-hire test assesses knowledge of routing media requests of different types such as email, Web callback, and so on
The CISCO UCC test evaluates candidate’s understanding of Interactive Voice Response to simplify business process integration, increases flexibility, and improves efficiency in network hosting
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“As a Talent Acquisition Manager, I observed that my team spent too much time in interviewing irrelevant candidates. So our team created an Aptitude evaluation test called Uneecops Common Aptitude Test (UCAT) with the help of iMocha. Now, we share the test with the candidates & based on the assessment report we were able to filter 170 good candidates from the pool of 300.”